[Merged] ntl Webmail Changes Login Issues - what happened?

murfitUK · 11-10-2006, 00:01

I used to log on to webmail easily by going to ntlworld.com/webmail, filling in email address and password and clicking go.

To log out I just clicked Logout.

Now, it takes me to a different page where I have to log on. Then I have to click on the email button.
To log out I click Logout - but now it takes me a page which tells me to click on the Continue button which then takes me to a different page where I can log out.

Why? I clicked the logout button so it knows I want to logout. Why not just log me out like it used to?

Or even why not bypass the page that tells me to click Continue to go to the log out page? It knows I want to log out - why bother telling me to click here to proceed to the log out page.

And because my superfast connection is soooo slow its taking ages to wait for all these separate pages to load.

These aren't improvements. It's just made it more difficult to log out - when it should really be the simplest thing to do.

We're going backwards I tell you.

DocDutch · 11-10-2006, 07:15

link I use is http://webmail.ntlworld.com goes straight into my email.

lauzjp · 11-10-2006, 07:25

thank you for reminding me that i need to phone ntl to see if they can find me my email password...

grandmaster · 11-10-2006, 08:11

Quote:

Originally Posted by lauzjp

thank you for reminding me that i need to phone ntl to see if they can find me my email password...

Can you not get it by using the add and remove accounts?

This uses your original setup password on you welcome email i think.

Ry

lauzjp · 11-10-2006, 12:00

I have to phone tech support and will probably have to re-register as there is no sign of my email account or webspace!? but guess what, due to 'adverse weather conditions' I can't get through to them!

I'm not sure whether I'm annoyed or upset - I haven't heard from my brother in trinidad since before the earthquake - I know it wasn't a biggie, but he works for BP, so could have been offshore or anywhere...

The only place I had his email address was in my ntl mail!

flatley · 11-10-2006, 12:59

So, ntl changes their website overnight, and now I can't get to my email. Using the same user id and password I have used since day one, I now get an error 404 after entering said details and cannot log in.

Anyone else getting this? Any solutions?

Thanks!

DocDutch · 11-10-2006, 13:10

am using the http://webmail.ntlworld.com with my normal details and that works fine with my current user and password details.

Zee · 11-10-2006, 13:11

There are a couple of service outage messages on http://www.ntl-isp.ntl.com/ServiceStatus/

flatley · 11-10-2006, 13:37

Thanks! DocDutch's link get's me there

shellyamber · 11-10-2006, 15:20

Im having the same problems i have been looking for a different link to ntl email...shellyamber

lauzjp · 11-10-2006, 17:12

well, I can be happy at least that the very helpful tech bloke set up me email account for me, and it works through outlook express (though I hate outlook express, it looks so 80's) so that'll do for now. now I just have to find my brother...

Hirfryn · 11-10-2006, 17:24

Quote:

Originally Posted by DocDutch

link I use is http://webmail.ntlworld.com goes straight into my email.

I use dialup on my laptop when away from my broadband connection at home, and yesterday everything was OK with webmail. Today I find I cannot login, getting Error 404 page everytime since they put on the new page.

I used your link and immediately got access to my webmail, so a BIG

for that. Why I cannot login I have no idea, as although I use a different ISP for dialup, I have never had problems with internet or NTL webmail access before.

murfitUK · 11-10-2006, 17:51

The http://webmail.ntlworld.com works for me. I have changed my bookmarks to go straight there now.