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Hi im hoping somone on here can help me sort out the mess Ntl has done with my account,
i joined them for bb and tel in nov 05and told the sales man i would be moving in 6 months as i was renting he said no problem if u move we will move your service with u and if u go to a area we dont service we cancel the contract.
When i knew my new address i told move and transfers and they texed a install date to me but the engineer went to my old address and they mucked it up for about three weeks so i decided to cancel with them as there was a price increase around the time ,when i got through to retentions they said they would get me a install date and offered me some savings due to mess they made .
escalations team take over and say they will give me a install date but want to check my post code to see if i am able to recive ntl . so now my post code cant get ntl the lady agrees to cancel my contract from the day i informed moves and transfers.
now they come after me for the rtest of my contract and i have been on phone for 2 days talking to sevferal departments and got no where.
unless you have anything in writing that says you can cancel beacuse your moving to an offnet area, youd be lucky not to have to pay it.
it is part of the t&c's subject to 12 month minimum contract.
although there are some nice people in retentions so good luck
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