Connection Problems - Grimsby - DN37 Area - Anybody Else?

Houghie · 12-07-2006, 08:57

Hi,

Since returning from work last night, I find my CM service not working. Tried resetting the CM at various times during the evening, and again this morning. Cable modem (Surfboard 3100) shows all the proper lights etc. but my router is not being given an IP by it - tried calling support late last night, but was put off by the "90 people in a queue waiting 25 minutes message".

Just wanted to see if this was either;

1. Local to me
2. Local to my area

or somehting bigger?!?!? Any info from other peeps would be gratefully received

TheNorm · 12-07-2006, 09:00

No problems in Cambridge (1 meg):

Wed, 12 Jul 2006 07:59:22 UTC

1st 512K took 4307 ms = 118.9 KB/sec, approx 980 Kbps, 0.96 Mbps
2nd 512K took 4336 ms = 118.1 KB/sec, approx 973 Kbps, 0.95 Mbps
3rd 512K took 4326 ms = 118.4 KB/sec, approx 976 Kbps, 0.95 Mbps
4th 512K took 4316 ms = 118.6 KB/sec, approx 977 Kbps, 0.95 Mbps

Overall Average Speed = approx 977 Kbps, 0.95 Mbps

chrisjones · 12-07-2006, 09:04

Harrogate area just went a little screwey - having trouble sending email now ive got back only.

Sweet Lordy - NTL do you TRY to be so dire!?

Houghie · 12-07-2006, 09:10

Typical - currently in the phone queue for support - message states that DN31, 32, 33, 34, 35, 36 & 37 have a current local fault - WHY DON'T NTL PUT THAT ON THE FLIPPIN WEBSITE UNDER SERVICE STATUS!!!

Never mind, at least I know it's my area and not just me! Share the pain...

Nedkelly · 12-07-2006, 11:21

No problems in my aera at the moment

I know they did some work last night that might have caused a problem

jtwn · 12-07-2006, 12:38

No probs here? What probs in particular Houghie? My modem was off the night before last for hours it seems...main thing is that it worked in the day tho.

dev · 12-07-2006, 14:40

Quote:

Originally Posted by Houghie

Typical - currently in the phone queue for support - message states that DN31, 32, 33, 34, 35, 36 & 37 have a current local fault - WHY DON'T NTL PUT THAT ON THE FLIPPIN WEBSITE UNDER SERVICE STATUS!!!

Never mind, at least I know it's my area and not just me! Share the pain...

well lets see:

customer: hmm my internet isn't working, i'll phone ntl
ntl: yes there is a notice on our site, there is a local fault in your area
customer: what use is that i cant see it if my internet is not working!!!

12-07-2006, 16:10

Mines been on and off most of the afternoon so for once the service message is correct. DN34

Nedkelly · 12-07-2006, 16:35

I live in the dn34 area mine has been ok all day

so far as it seems to be effecting most off Grimsby

Nugget · 12-07-2006, 16:37

Quote:

Originally Posted by Nedkelly

I live in the dn34 area mine has been ok all day

so far as it seems to be effecting most off Grimsby

If you're in DN34, surely you should change your location to North East Lincolnshire

Nedkelly · 12-07-2006, 16:41

It never dawned on me nugget but i have now changed it

Nugget · 12-07-2006, 16:43

Quote:

Originally Posted by Nedkelly

It never dawned on me nugget but i have now changed it

Always here to help

(Not that it mattered, but I'm a stickler for the details

)

Matthew · 12-07-2006, 16:44

I work in the DN31 area and have seen a few NTL vans flying around here today.

Nedkelly · 12-07-2006, 16:50

The vans with ntl on them are the contractors vans .The ntl vans have no logos on them funny world

claret · 12-07-2006, 17:05

Quote:

Originally Posted by Houghie

Typical - currently in the phone queue for support - message states that DN31, 32, 33, 34, 35, 36 & 37 have a current local fault - WHY DON'T NTL PUT THAT ON THE FLIPPIN WEBSITE UNDER SERVICE STATUS!!!

LOL...thats okay m8, but the problem is that when the internet is down, you cannot read it