CA IPPV Status: Credit Suspended

gazbiggs · 10-07-2006, 21:27

Hi all,

Does anyone know exactly what "CA IPPV Status: Credit Suspended" means in the diagnostic menus?

I just tried watching a VOD movie (Leeds) - my second in as many years - and it kept coming up with a Smart Card error.

Are the two related?

Am I correct in thinking that for some reason ntl have suspended my VOD credit?

If so, why would they do that?

Regards,

gazbiggs

10-07-2006, 21:29

Do you pay for your ntl?
If so then yes, call ntl.

gazbiggs · 10-07-2006, 21:32

Yep! - I pay for my services.

Regards,

gazbiggs

10-07-2006, 21:37

Where abouts in the Country are you?
If on Langley platform if you Press Page Up, Page Down Down and Blue and then go through the menus whats your return path status? (Should be 5).

gazbiggs · 10-07-2006, 21:41

In Leeds (Bromley Platform).

Don't seem to have a "Return Path Status" but do have --

Card Status: 10

if that means anything usefull.

Regards

gazbiggs

10-07-2006, 21:43

Any info in the menu's about your return path status?
I'm guessing your PPV has been cancelled as your smartcard cannot report the purchases it has stored upon it. No connection, no refresh of entitlement/credit/ and billing.

gazbiggs · 10-07-2006, 21:48

All I can see that seems related is --

AGC Signal Level: 54
Return Power: 50dBmV
Credit: 3200

Oh, and Interactive is working fine.

Regards,

gazbiggs

10-07-2006, 21:59

I think a call to ntl is required, unless anyone from CS (Marge) can suggest anything.

gazbiggs · 10-07-2006, 22:02

Yep! - it looks that way.

Thank you for your help Creative.

Regards,

gazbiggs

Graham M · 10-07-2006, 22:04

Return Power looks a bit high

10-07-2006, 22:06

Quote:

Originally Posted by Zeph

Return Power looks a bit high

Interactive works. So no return path issues tho.

gazbiggs · 12-07-2006, 07:46

Problem resolved - no thanks to foreign tech support!!!!!

Since it mentioned the words "Credit Suspended", I thought I'd phone Customer Services so I could speak to someone that can understand the language of the country I live in?????

The lady was very helpfull and put me through to some tech support guy in the UK who told me my smart card had been "turned off" - whatever that means.

Anyway, 30 mins later and the problem was resolved.

Regards,

gazbiggs