On demand

macaroni · 17-06-2006, 17:19

Is there a problem with it in the welwyn garden city area?????

Im getting the error code is002.

I suspect its after I had a new box installed last tuesday as Ive not checked the on demand service until now.

Pinkypants · 17-06-2006, 20:01

Quote:

Originally Posted by macaroni

Is there a problem with it in the welwyn garden city area?????

Im getting the error code is002.

I suspect its after I had a new box installed last tuesday as Ive not checked the on demand service until now.

Hi there

IS002 is usually cleared by checking your cables and switching the box off completely at the mains (no lights on front) for 5 minutes and switching it back on again. I know these sound like common sense checks but they are easily underestimated and can fix the problem in the majority of cases. If that doesnt solve it, then it will save you lots of time (and money) when you call Faults.

If you need to call faults, please have this information handy:

* have you ever been able to access interactive / on demand since installation?

* can you access interactive? if not, what is the error code that is displayed on your TV Screen?

You can call Faults on 0845 454 0000 Option 3 and they will look into the issue further.

f you call them tomorrow (Sunday) they will refer it over to their second line dept and you will get a call back within 48 hours.

If you phone on Monday, the agent will contact their second line department directly and advise you of the next course of action (they may need to send a tech out to you).

Hope that information helps and good luck!

PS1 · 19-06-2006, 20:41

probably worth you jotting down the nagra(box serial number found on bar code ) and smart card numbers(found on the reverse side of the card)too.You are more than likely to be asked for these.

macaroni · 26-06-2006, 17:40

Sorry I didnt reply sooner !!

It was totally fine after powering off !!

I really didnt want to try it which is why I asked on here , but ..... !

Thanks !!