Who to call/write to to cancel AOL account
04-06-2006, 22:50
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#1
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Inactive
Join Date: Dec 2005
Posts: 26
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Who to call/write to to cancel AOL account
I have noticed ( my fault for not doing so before) that I have been paying AOL 15.99 per month for a service that I have not had for 6 years!!
I dont have AOL on my computer.. I have been with NTL .. tv+phone+broadband for that length of time.
Who do I contact to cancel. My credit card company wont accept cancellation till they have a letter from me to AOL requesting cancellation
Thanks for help
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04-06-2006, 23:48
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#2
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Eva Longoria Fan
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Re: Who to call/write to to cancel AOL account
you'll need to phone AOL Customer Services on 0870 320 2020 and explain the situation.
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04-06-2006, 23:49
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#3
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cf.mega poster
Join Date: Dec 2003
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Re: Who to call/write to to cancel AOL account
Ouch, that's a costly mistake to have made 
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Quidquid latine dictum sit, altum sonatur.
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04-06-2006, 23:57
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#4
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cf.mega poster
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Re: Who to call/write to to cancel AOL account
He should get it back dated and a refund. If however he has logged into any service since they may turn it against him.
What about using that "say no to 0870" site for a better number?
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05-06-2006, 00:04
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#5
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cf.mega poster
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Re: Who to call/write to to cancel AOL account
£1151.2 8 to AOL, I would try and claim some back.
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05-06-2006, 00:08
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#6
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cf.mega poster
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Re: Who to call/write to to cancel AOL account
Quote:
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Originally Posted by Matthew
£1151.2 8 to AOL, I would try and claim some back.
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He *should* get most of that back if he tries hard enough.
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05-06-2006, 00:11
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#7
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Inactive
Join Date: Dec 2005
Posts: 26
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Re: Who to call/write to to cancel AOL account
Thanks all for the replies.
I shall call AOL in the morning as suggested. I have not logged on to any service of theirs in those 6 years ever since i changed to AOL. they can check it out themselves... and yes.. a costly mistake
cheers!.. and thanks once again
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05-06-2006, 00:14
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#8
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Inactive
Join Date: Jun 2003
Services: Virgin Media
Posts: 9,163
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Re: Who to call/write to to cancel AOL account
How would you claim it back though? If he just stopped using it without informing them and they refunded him the money, then I would say that he had asked them on a good day and to thank his lucky stars 
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05-06-2006, 00:16
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#9
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cf.mega poster
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Re: Who to call/write to to cancel AOL account
Write a letter tonight, backdate it to June 4th 2000, print it out then stain it in some coffee... bingo - there's the proof that you sent them a letter requesting cancellation 6 years ago.
Y'never know. It might work 
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Quidquid latine dictum sit, altum sonatur.
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05-06-2006, 00:17
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#10
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cf.mega poster
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Re: Who to call/write to to cancel AOL account
Quote:
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Originally Posted by Gareth
Write a letter tonight, backdate it to June 4th 2000, print it out then stain it in some coffee... bingo - there's the proof that you sent them a letter requesting cancellation 6 years ago. Y'never know. It might work |
The postal mark would say otherwise...
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05-06-2006, 00:20
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#11
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Inactive
Join Date: Jun 2003
Services: Virgin Media
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Re: Who to call/write to to cancel AOL account
Quote:
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Originally Posted by Druchii
Quote:
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Originally Posted by Gareth
Write a letter tonight, backdate it to June 4th 2000, print it out then stain it in some coffee... bingo - there's the proof that you sent them a letter requesting cancellation 6 years ago. Y'never know. It might work |
The postal mark would say otherwise... |
I think that the wink smiley gives it away
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05-06-2006, 00:55
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#12
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cf.mega poser
Join Date: Jun 2003
Posts: 16,687
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Re: Who to call/write to to cancel AOL account
How do you not notice £15.99 going out of your account every month for six years for a service you don't use? 
Do you ever look at your statements?
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Remember kids: We are blessed with a listening, caring government.
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05-06-2006, 05:41
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#13
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Inactive
Join Date: Dec 2005
Posts: 26
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Re: Who to call/write to to cancel AOL account
I did say in my original post that it was my fault. I do look into my statements.. and should have done it earlier. When I first noticed this I did call barclaycard and advised them to cancel the standing order but they had said that they needed confirmation from AOL.
AOL would have a record of when I asked them to help me uninstall the software. since which time I have bought a new computer. Quite frankly I have written off the amount already paid. I just dont wish to pay any more. If I do get some money refunded, I will count myself lucky!
As I said.. a costly mistake and can only blame myself for procrastinating.
Shall let you know how I get on!
Cheers!
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05-06-2006, 07:43
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#14
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Re: Who to call/write to to cancel AOL account
It should be a Direct Debit rather than a standing order? I can cancel DDs on my Internet Banking with hardly any effort, seems strange that they need confirmation, threaten to cancel your account and see what they say then 
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05-06-2006, 07:53
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#15
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Inactive
Join Date: Dec 2005
Posts: 26
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Re: Who to call/write to to cancel AOL account
Point taken.
I shall also call barclaycard and do as you suggest
Thanks
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