Arrrghhhh -- ok thats better...
Right - short story is as follows.
Jan 06, call up Wanadoo to cancel my account with them as I was moving house to an area with cable phone connections. Fine, or so you would think.
Check my back statements, yep no more bills going out for 'Wanadoo' or similar as before. Great I think.... err well no actually. Last month after doing a little tidying up and all round check-up of my bank acc I discovered a mystery 'cash' payment of £27.99 going out at random times each month. I do a little digging around only to discover that Wanadoo have been charging me for my 'disconnected' broadband account.
I of course get them on the phone and find out they have taken nearly £140 from my acc since Jan 06, 'but you will get it back sir' says the helpfull chap on the phone, 'When?' I ask, he replies 'Next month sir.' .... I obviously object to being made to wait a month to get my £140 back at which point im advised that it will actually now go into my acc before the end of May.
Today - May 26th, no sign of the money with a 3 day weekend coming up. I call up Wanadoo to be now told 'Sir you money will go back in on June 5th.' WTF? I keep my cool with the young fella on the other end and ask to speak to a member of managemt. 'Sorry sir, we only have team leaders, you have to write to this address to make complaints'.
So to end, does anyone have any contacts with Wanadoo, or indeed a phone number of a head office anywhere? I find it very hard to believe that the only method of contacting anyone about this screw up is via 'snail mail'. Its not like ive been overcharged by a month or two, its bloody £140! Money I needed before the end of this month as promised.
Its all Bollox I tell ya!
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