Change of service?

greencreeper · 10-04-2006, 18:37

My Broadband service from NTL seems to have changed from 10MB to 1MB

Modem's fine. Not sure what to do - no connection issue. Maybe someone's just pressed the wrong button somewhere and it'll sort itself out

Paul K · 10-04-2006, 18:40

Is the correct tier level file on the modem? I take it you have tried rebooting the modem etc.

greencreeper · 10-04-2006, 18:52

The status pages for the modem don't seem to mention the speed anywhere - unless I'm missing something. I've rebooted it and the PC.

I noticed slow streaming - 44Kbps and less, which is dire. The speed test on this site normally reports around 8MB but it's just over 1MB at the moment. Something's not right.

opelfruitcase · 10-04-2006, 19:10

If you have an ntl 250 then go to this page - default user/password should be root/root.

http://192.168.100.1/CmOpConfig.asp

Post back the figures for upstream/downstream data rate. If you have a cm other than the ntl 250 just hunt around looking for upstream/downstream data rates on the setup/status pages for your own flavour of modem.

greencreeper · 10-04-2006, 19:18

Downstream power: -4.5 dBmV
Downstream SNR: 31.5 dB
Upstream power: 50.50 dBmV

All within the ranges posted by Ignition

which is why I said modem was fine.

Maximum Downstream Data Rate : 2048000
Maximum Upstream Data Rate : 200000

Marge · 10-04-2006, 19:23

J, I know the system for your modem is currently being upgraded so no-one can have pressed the wrong button to change your speed as we can't access it full stop

greencreeper · 10-04-2006, 19:30

Quote:

Originally Posted by Marge

J, I know the system for your modem is currently being upgraded so no-one can have pressed the wrong button to change your speed as we can't access it full stop

Well that's good. I think

I was thinking more along the lines of the engineers - all those wires. Must be easy to make a mistake

Just ran Dan Elwells speed test, set it to 1MB as my service - http://homepage.ntlworld.com/dwarfin...skin/test.html

opelfruitcase · 10-04-2006, 21:27

Quote:

Originally Posted by greencreeper

Maximum Downstream Data Rate : 2048000
Maximum Upstream Data Rate : 200000

Maximum Downstream Data Rate : 10240000
Maximum Upstream Data Rate : 512000

Is what you should be getting if your on a 10Mb connection - you cable modem is configured for 2Mb downstream, upstream is a bit strange - AFAIK is should be reading 256000 on a 2Mb connection. Although I can't see how that would have changed just in the last few days as no cable modem changes can be actioned due to the Harmony downtime.

jonifen · 10-04-2006, 21:41

200000 upstream is correct for the current 2Mb NTL connection by the way.

When they sorted the 3Mb connection out, they went to a 200k upload for the 2Mb and 300k upload for the 3Mb (IIRC)

greencreeper · 11-04-2006, 00:02

You know, I'm not even sure what level I should have - all the changes and offers and I've lost track

I'm pretty certain I'm on 10MB but I don't think I'm paying ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£35

All too confusing for me. Maybe the slowness it just the normal occasional slowness due to the neighbours, only more pronounced. I dunno. Marge is going to have a look tomorrow for us.

11-04-2006, 00:09

Quote:

Originally Posted by greencreeper

<snip> Marge is going to have a look tomorrow for us.

you are in very good hands, spotty, but 'even she' may not be able to change things till Tuesday

greencreeper · 11-04-2006, 00:15

Quote:

Originally Posted by homealone

you are in very good hands, spotty, but 'even she' may not be able to change things till Tuesday

She's a star. I mean figuratively, not literally, though they may be a marge constellation out there.

Yes. Something changing or something. I think it's to do with billing. It's important. Big. Is all this confusion normal for old age, or is it just me?

opelfruitcase · 11-04-2006, 08:18

Quote:

Originally Posted by greencreeper

She's a star. I mean figuratively, not literally, though they may be a marge constellation out there.

Yes. Something changing or something. I think it's to do with billing. It's important. Big. Is all this confusion normal for old age, or is it just me?

Its possible you were recieving 10Mb before but only being billed 2Mb as a result of an upgrade not going through correctly - it happens. NTL carry out audits on a regular basis to ensure that the customer is recieving the service that they are being billed for - if this is not the case then either the billing amount is changed or the service level changed, hence confusion!

Rone · 11-04-2006, 09:14

What a shame they dont audit the quality of service thats being paid for.

greencreeper · 11-04-2006, 18:36

Quote:

Originally Posted by opelfruitcase

Its possible you were recieving 10Mb before but only being billed 2Mb as a result of an upgrade not going through correctly - it happens. NTL carry out audits on a regular basis to ensure that the customer is recieving the service that they are being billed for - if this is not the case then either the billing amount is changed or the service level changed, hence confusion!

It's me - early onset dementia. I am on 2MB. I blame the pans. Streaming definitely wasn't right - could just be the neighbours.