lost all the movies channels

[highlandlassie]

Have been on the phone now since 7.30, being passed from pillar to post.

Getting error message saying I am not subscribed - anyone else having problems with the movie channels. Been like this for the past few days, but this is the first chance I have had to call CS

Forgot to say both boxes are giving same message

---------- Post added at 21:24 ---------- Previous post was at 21:11 ----------

finally got through again to India, went through all the security Qs again, and now on hold and being transferred again

---------- Post added at 21:44 ---------- Previous post was at 21:24 ----------

got through again, and yes India again - went through everything again, and now being transferred again another long wait

[willas00]

lol.. Ask to be put through to a UK call centre.

As for is any one else getting the problem, I dont know because i dont have the package however someone did mention to me they cant watch sky movies dont know what error it was tho.

Managed to sort it with a phonecall apprantly

Good Luck

[highlandlassie]

Ask to be put through to a UK call centre - I do - through to India again

---------- Post added at 22:02 ---------- Previous post was at 21:58 ----------

Hung up when I got India again - too stressful repeating yourself again, again, and again

[willas00]

I usually hang up straight away if its someone who i cant understand when they say hello. Its not even worth starting the conversation with them!

[sleepless]

I've lost movie channels too.

[Mick Fisher]

Originally Posted by sleepless

I've lost movie channels too.

So did I but I cancelled them.

Took 6 weeks, 2 phone calls and a wrong bill but I think, crosses everything that is crossable, that my request has, at last, been carried out.

[daveetwo]

We woke up this morning and found the movies had gone from my favourites menu. Had to add them again. Never had that before. All other channels were ok.

[Dave A]

Originally Posted by daveetwo

We woke up this morning and found the movies had gone from my favourites menu. Had to add them again. Never had that before. All other channels were ok.

Have you tried rebooting your Set Top Box, sometimes selected channels have gone off mine for some reason or another, rebooting should bring them back on to your channel table.

[daveetwo]

Originally Posted by Dave A

Have you tried rebooting your Set Top Box, sometimes selected channels have gone off mine for some reason or another, rebooting should bring them back on to your channel table.

i didnt think of doing that. Just entered them again.

[sprattgraham]

Think your find it was caused by this update:

http://www.cableforum.co.uk/board/10...l#post34355203

[darkm]

my movies was working yesterday but it has now reverted back to the red button. VM seem to be testing their own pin control before rolling out the full update. any thoughts?