more upgrade delays?

Dunk01 · 05-12-2005, 10:44

I spoke to Telewest about a month ago and they said the Yorkshire area would be getting upgraded before 20th Dec.

Then 3 weeks ago on their webiste it said all works would be completed by 14th Dec - wooohooo!

Now it just says "to be announced" -

along with other areas that did have dates for completion.

So why the sudden halt?

anyone got any answers for me!??

craig5320 · 05-12-2005, 11:01

Where did you find a list with area completion dates?

helpme_115 · 05-12-2005, 20:46

http://www.blueyonder.co.uk/blueyond...bbs_evenfaster

Starting to bug me now, im from brimingham and it looks like we are next

chrishoggy · 06-12-2005, 20:11

Well thats different to what I spotted on their page the other week for Yorkshire. It said service effecting issues between 27th Nov and 5th Dec and to be completed "to be announced". So after getting loads of money back for bad service/connection, I asked about Yorkshire area. They said my account had been upgraded on their computer system, so it would be on new speeds very soon? When the 7th or 8th engineer came out to try and fix my problems last week, he said they were nowhere near completing it.

He said it could be middle of Jan before we get it

I've go used to their lies and lack of customer service, but then again I keep getting refunds and free services because of it

.

Dunk01 · 07-12-2005, 23:43

bloody typical!

why do they constantly lie!

when ever I phone p about my connection i get the same old "turn off your modem, leave it for a minute then power up and reboot your pc!!

Seems to be the answer for everything!

Dear Santa please can I have 10meg for crimbo?!

v0id · 08-12-2005, 01:12

Quote:

Originally Posted by Dunk01

bloody typical!

why do they constantly lie!

when ever I phone about my connection i get the same old "turn off your modem, leave it for a minute then power up and reboot your pc!!

Seems to be the answer for everything!

Just tell them you've already done it more than once, and when it didn't help you decided then to phone TW. You'll get put through to the next tier of support who are more helpful in my experience

janipewter · 08-12-2005, 15:18

I'm in Plymouth and when I phoned up to ask about the upgrades in my region, the engineer said they expected us to be done around July time.

Dunk01 · 16-12-2005, 12:23

spoke to Telewest today, they are still saying 20th December for our upgrades in Yorkshire.

says we will get an email on the day it goes live, followed by a letter.

fingers crossed thats santa gets it right!

19-12-2005, 10:57

Just to let everyone know the upgrades are to be done by early 06. So nothing is delayed yet. When march/april 06 is about and still no upgrade then you can moan.

h00per · 19-12-2005, 11:10

I'm in dundee and have already been upgraded *ducks to avoid projectiles*, but what i found was that my modem was constantly going to recieve mode for about a week or so, then out of the blue, i was getting mega DL speeds.

thought i was upgraded...but then speeds went back to normal, it happened a couple more times, then about a week later i was up there permanently.

suppose what i'm getting at is, keep an eye on your DL speed and modem, if they;re acting a bit weird/ spurious, you're prob not far off.

ameen · 20-12-2005, 02:42

the Midland still not been done yet I leave in the dudley area i phoned the customer service centre they said they don,t have any idea when the upgrade going to be done

Dunk01 · 20-12-2005, 23:58

well the 20th has come and gone, and no upgrade - god damn it!

the evenfaster website still says to be announced.

my connection is still up and down allday, and has been like it since friday, apparently congestion and signal to noise ratio problem (SNR). Telewest were laying new black and blue cables in my street on saturday, so they must be replacing old cable, which is great, but they estimate another 9 days at least until the work will be complete.

in the mean time i have to sit and grin and bear it, with download speeds around 5kbs during peak times, and no connection for hours on end at times.
only time its workable is from 2300 until daybreak.

please pull your fingers out telewest!

Ignition · 23-12-2005, 06:49

*giggles maniacally*.

Telewest like every other ISP/telco/cableco will have a network freeze before Christmas that runs to January to avoid complications over the Christmas period.

In short, you aren't seeing upgrades until January, and the only work that'll be happening will be emergency work.

Angelus · 23-12-2005, 12:59

ARRRGGGGGHHHH Nothing is delayed. Telewest said all upgrades will be completed by early 06.

It is not even 06 yet so stop complaining. Its getting annoying now.

|Kippa| · 26-12-2005, 00:21

I haven't been upgraded yet, but 10mb for £35 a month, I am quite happy to wait.