Blueyonder Tech Support

TerribleTerry · 22-03-2006, 19:24

I have been reading a number of messages where support engineers got something wrong and as a result maybe lost customers. Let us not forget though that the greatest of us make mistakes and as someone who has used Blueyonder (NTL) for the past 3 years I would like to stand up and tell you maybe a few things that Blueyonder never seem to capitalise on.

Not only is their on-line support generally excellent, it is 24/7 and free.

I have a number of companies that are served by my Blueyonder Account. one supplies keylogger software over the Net and every hour of downtime costs me money. Another of my companies does on-line bookings for cheap London hotels. Imagine the effect of protracted down-time to that one!

For years I used BT for my ISDN and quite frankly my own experience of their support was dismal. Not only did they cease my dial-up access which I use as a standby, they closed my entire account by accident. I had to go to a local call-box to find out what was going on and it took 3 whole days to get things back as intended.

So........I wanted to say how much I have appreciated the professionalism of the Blueyonder Tech Support guys and girls, but that being able to get telephone support at standard local call rates 24/7 lets me sleep soundly.

NO I do not work for anyone but myself and this recommendation is in thanks for all the help I have received in the past 3 years.

Terry

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hoofner · 27-03-2006, 15:46

I presume these businesses are supported by a business account, and not the home telewest service?

29-03-2006, 22:39

Quote:

Originally Posted by hoofner

I presume these businesses are supported by a business account, and not the home telewest service?

NTL:Telewest Business has an 0800 faults and CS department not a local call rate, so it sounds like a resi account.

nffc · 29-03-2006, 23:38

Quote:

Originally Posted by hoofner

I presume these businesses are supported by a business account, and not the home telewest service?

But isn't the main difference that 24/7 uptime is more of an issue with the business than the domestic and in the case of the latter not guaranteed? So what's the problem ... i'd say i'd be less fussed with a neighbour running a business off ntl BB than one saturating the connection playing 1337 games or w@r3z or something intensive, tbh.

Graham M · 29-03-2006, 23:43

Quote:

Originally Posted by nffc

But isn't the main difference that 24/7 uptime is more of an issue with the business than the domestic and in the case of the latter not guaranteed? So what's the problem ... i'd say i'd be less fussed with a neighbour running a business off ntl BB than one saturating the connection playing 1337 games or w@r3z or something intensive, tbh.

There's no problem with it, it's more a fact that there is no guarunteed uptime or QoS so its in the user's best interests.

nffc · 30-03-2006, 00:24

Quote:

Originally Posted by Zeph

Quote:

Originally Posted by nffc

But isn't the main difference that 24/7 uptime is more of an issue with the business than the domestic and in the case of the latter not guaranteed? So what's the problem ... i'd say i'd be less fussed with a neighbour running a business off ntl BB than one saturating the connection playing 1337 games or w@r3z or something intensive, tbh.

There's no problem with it, it's more a fact that there is no guarunteed uptime or QoS so its in the user's best interests.

And if the OP has no problem with that then TW or anyone else really isn't gonna give "one", are they, really?