Remote & box problems

millzy666 · 28-02-2006, 19:44

Can anyone help...The last few days my STB isn't responding to my remote, and sometimes it does things on its own..every now and then it works for a few minutes but then nothing...But i've noticed if i turn the tv off the box responds to the remote fine....Checked cables are in fine and batteries in remote...Any ideas please?????

maverick · 28-02-2006, 21:01

Is it a plasma tv?

If so,there is a known issue with some plasma tv's and the NTL remote,i dont know of any fix for this or workaround i am afraid.

SLM · 28-02-2006, 22:28

Hi

to the site.

There was a work around posted a couple of weeks ago, not sure if it will work but if you turn the back light down on the tv it should work, you can find this in the settings for the TV.

Let us know if/how you fixed.

millzy666 · 01-03-2006, 11:55

Its an LCD tv....i never used to have a problem but recently i've been palying around with the Backlight level...So i'll have a at lowering it a bit....Thats a great help thanks, let you know if it works...

Rhyming Obituary · 03-03-2006, 11:30

The known issue with plasma screen TV's is that they emit IR signals on the same frequencies that the remote uses to operate the STB. The same problem is also sometimes experienced with energy saving lightbulbs or fluorescant tubes.

If the TV appears to be causing it you can move the STB behind the TV. If it's the lights there's not much to do but turn them off.

If it's neither of those, check if the red light is permanently on on the front of your remote. If it is, try changing the batteries, if that doesn't work then I'd advise calling faults for a replacement. This should be free as it'd be a genuine fault with the remote.

20-03-2006, 17:09

Rang NTL and they do some diagnostics on TV, cannot change channels and tv is freezing, oh tried a different NTL remote neighbours. ok that works.

NTL say tried new batteries, well know what I thought i would do is sit on the phone for 30 mins and waste your time, sorry bad day at work

NTL: do you have a plasma screen or energy saving bulbs. No i don't

NTL: ok we will order a new remote expect that in the post 3-5 days.

NTL: ntl anything else i can help you with.

Yes is this a chargeable event, for a new remote oh yes sorry, that is charegable i am affraid. Ermm hello ntl if i didnt ask you wouldnt of told me tut tut

Graham M · 20-03-2006, 17:31

If the Remote is buggered they should send you out a new one for free with some packaging in which to return the old one.

20-03-2006, 17:54

tell me about it. i don't mind do that, why charge me for a faulty product

Graham M · 20-03-2006, 18:20

No i dont me they "should" i mean they are meant to as that's what they've done for me before.

20-03-2006, 20:05

It is their property so they have to replace the remote for free, unless of course you broke it!

You will also have to return the faulty unit!

If NTL are trying to charge you then if I was you call them back and complain!

Pinkypants · 25-03-2006, 18:22

NTL have now brought in a new remote control policy. If you have been installed within 12 months of your remote breaking and you've gone through diagnostics with the agent, the replacement will be free of charge. If there was an unusual fault with the remote, they may ask you to send the old one back.

If you have had your NTL STB installed for over 12 months or you have damaged the remote yourself, there will be a ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£15 charge for a new one.

Hope that clears things up.

jellybaby · 25-03-2006, 18:29

Quote:

Originally Posted by Pinkypants

NTL have now brought in a new remote control policy. If you have been installed within 12 months of your remote breaking and you've gone through diagnostics with the agent, the replacement will be free of charge. If there was an unusual fault with the remote, they may ask you to send the old one back.

If you have had your NTL STB installed for over 12 months or you have damaged the remote yourself, there will be a ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£15 charge for a new one.

Hope that clears things up.

I'm sorry but if I RENT the equipment of them, then they should replace equipement FREE if its faulty.

25-03-2006, 23:59

Quote:

Originally Posted by jellybaby

I'm sorry but if I RENT the equipment of them, then they should replace equipement FREE if its faulty.

agreed, image if your a customer like myself who has no contractual obligation to ntl and they say I have to pay it creates tension and possibility of threatening to cancel. at the end of the day they supplied me the remote and I rang customer services and did all diagnostics with them, they sent a replacement apparantly which I will be charged for, once I got the replacement they sent the wrong model so they do some checks and appologise and send a new one.

If they want there remote which looks in 100% working order the originally faulty remote they can have it.