ntl Service Charges new!

[testcard]

I looked for other threads but couldn't find one.

Information on ntl Service Charges


http://www.home.ntl.com/page/charges


Future posts will cost you all a pound each.

[Chris W]

good info

[Chimaera]

That's scandalous! I liked the bit about being charged £4 for removing a service - 'downgrade charge'. Anyone thinking of getting rid of any ntl services had better do it quickly before they bring these charges in!

[MovedGoalPosts]

Originally Posted by ntl

I would like to remove one of my services, what will happen?
There will be an administration fee of £4 for each service you would like to remove from your subscription. For example, if you have all 3 services from ntl and you would like to remove 2 of them you will be charged £8.

These charges will become effective on 1st April 2006 and will appear as "Service Downgrade" on your bill.

erm right good way to loose a customer completely IMO. If you've subscribed for over 12 months surely you are entitled to cancel with one months notice.

Originally Posted by Chimaera

That's scandalous! I liked the bit about being charged £4 for removing a service - 'downgrade charge'. Anyone thinking of getting rid of any ntl services had better do it quickly before they bring these charges in!

I had a feeling NTL would self destruct at some point, However i had no idea it would be this quick. Whoever they have employed to think this up might be the same person that turned down the Beatles.

[Paul K]

I think NTL may well be shooting themselves in the foot with this new set of charges. Waiving the fee on a first instance of a request and charging for subsequent changes would have been a more sensible option.
Surely after 12 months on your contract they should drop the fee totally if you want to end a service? From that information they are charging you for stopping using their service which makes no sense.

[Chimaera]

Obviously, it's to make people save themselves £4 a time and not cancel, and so keep them as ntl customers!

[testcard]

If ntl fails to show up or incorrectly bills we charge them!

At present 2 x no shows*
3 x wrong bills


Thats £ 72.00 billed as ' Mind Boggling Bad Service Charge'


*Left to go to Sky last year still charging

[Hom3r]

This is to stop the So called 10Mb users who won't ever get it unless they get a new 250 modem from dowongrading to a cheaper tarif.

[danielf]

Originally Posted by Chimaera

That's scandalous! I liked the bit about being charged £4 for removing a service - 'downgrade charge'. Anyone thinking of getting rid of any ntl services had better do it quickly before they bring these charges in!

I think they will rethink this once they realise it is cheaper for the customer to cancel all services...

I do agree this is scandalous. Is this even allowed? When I had NTL I had separate accounts for BB and telly/phone. Separate contracts as well IIRC. How can they charge you for ending the contract (outside 12 months)?

The first time they charge me £4 for "downgrading service" will be the last time, as they will be told bye bye. They really have lost the plot.

As for a £10 charge if an engineer calls and you are not home, that's fine as long as they give a reasonable estimate (am/pm) of when an engineer is expected and the engineer turns up in this timeframe - if he doesn't then I expect a £10 refund.

[Chimaera]

Originally Posted by Paul M

The first time they charge me £4 for "downgrading service" will be the last time, as they will be told bye bye. They really have lost the plot.

As for a £10 charge if an engineer calls and you are not home, that's fine as long as they give a reasonable estimate (am/pm) of when an engineer is expected and the engineer turns up in this timeframe - if he doesn't then I expect a £10 refund.

I agree - twice I have called an engineer and been told it's a pm callout - and twice I've had a card through the door when I've come home from work at lunchtime telling me 'You were not in when our engineer called'

I'm sure NTL are deliberately doing this to actually lose customers. from what's been happening for the past several weeks, what with the £50 charge for changing your modem to recieve 10mb, all the faults users are having with BB, esspecially the 10mb, now this, I think someone at NTL is sat there dreaming up stupid ideas just to see how far they can go. how long can the NTL customer stand all this nonsense?

[dragon]

Originally Posted by Paul M

The first time they charge me £4 for "downgrading service" will be the last time, as they will be told bye bye. They really have lost the plot.

As for a £10 charge if an engineer calls and you are not home, that's fine as long as they give a reasonable estimate (am/pm) of when an engineer is expected and the engineer turns up in this timeframe - if he doesn't then I expect a £10 refund.

Id expect a damn site more than £10 refunded for wasted time!

Originally Posted by Paul M

The first time they charge me £4 for "downgrading service" will be the last time, as they will be told bye bye.

You won't be the only one!