Ntl On Watchdog

mob227 · 11-01-2006, 20:03

Im happy to see that a lot of people complained to watchdog im glad to see that watchdog did take notice of my call unlike NTL do

SmileyMan · 11-01-2006, 20:15

Just watched that myself

NTL only care about new customers or old ones taking more services, Cos NTL only try to make shareholders happy

They dont care how these new customers are added

I install for NTL (3 days left)

You can not get the right tools (I still using borrowed and my own tools to make up)

You can not get right equiptment (Once I went 3 weeks with no new drill bit cos they not ordered any, Once blunt you can not exit without hammer and blowing out)

You can not get the right consumables (Lots of install items not always avaliable)

Oh and you def. dont get enougth time (Try doing 10 installs in a day and you live over one hour from town of install)

11-01-2006, 20:23

To be honest i'm very suprised it's only now that NTL have hit watchdog...

Let's be honest here we all know NTL have the worst customer services of any company, even british gas and that takes some beating!

quadplay · 11-01-2006, 21:10

They've been featured before, I believe.

And on the CS side, I personally think BT/Sky are just as bad. I waited 45 minutes to get through to Sky a few weeks ago - never had to do that with ntl (although I know others have).

MovedGoalPosts · 11-01-2006, 21:12

Actually, periodically ntl do feature on watchdog. Indeed sooner or later any large company providing services to the British public will cross swords with Watchdog.

It's not to say that those complaining to Watchdog did not have a legitimate issue, more that the very nature of Watchdog is that is highlights complaints rahter than the silent majority who are satisfied. Indeed that is alos true of this forum, in that we frequently attract those that have an issue, rather than those that are happy.

huxleypiguk · 11-01-2006, 21:14

Funniest thing was the article on spam where people were saying they get 30 to 40 bits of spam a day. With the ntl: filtering we don't hardly any ! (or at least I don't). Perhaps ntl: isn't all bad......

dragon · 11-01-2006, 21:29

Quote:

Originally Posted by huxleypiguk

Funniest thing was the article on spam where people were saying they get 30 to 40 bits of spam a day. With the ntl: filtering we don't hardly any ! (or at least I don't). Perhaps ntl: isn't all bad......

what gives them the right to delete my email

providing spam filtering is fine but it should be user controllable

not just drop anything NTL consider to be spam as what NTL consider to be spam I might consider to be an imporant email

Bob · 11-01-2006, 21:31

You can alter the spam filtering manually via webmail if I remember correctly

EDIT: Thought so...

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sollp · 11-01-2006, 21:34

Quote:

Originally Posted by SmileyMan

Just watched that myself

NTL only care about new customers or old ones taking more services, Cos NTL only try to make shareholders happy

They dont care how these new customers are added

I install for NTL (3 days left)

You can not get the right tools (I still using borrowed and my own tools to make up)

You can not get right equiptment (Once I went 3 weeks with no new drill bit cos they not ordered any, Once blunt you can not exit without hammer and blowing out)

You can not get the right consumables (Lots of install items not always avaliable)

Oh and you def. dont get enougth time (Try doing 10 installs in a day and you live over one hour from town of install)

Are you a contractor or in house installer,(didn't think in house installers existed anymore). If you are a contractor, I.E Kellys or Cobra or whoever i suggest you make your complaints to your employers as they are the ones that provide you with the equipment and stores ect

---------- Post added at 21:34 ---------- Previous post was at 21:33 ----------

Quote:

Originally Posted by dragon

what gives them the right to delete my email

providing spam filtering is fine but it should be user controllable

not just drop anything NTL consider to be spam as what NTL consider to be spam I might consider to be an imporant email

You can never please some folk!!

quadplay · 11-01-2006, 21:38

Quote:

Originally Posted by Rob C

Actually, periodically ntl do feature on watchdog. Indeed sooner or later any large company providing services to the British public will cross swords with ntl.

I take it you mean "cross swords with Watchdog"...

Scope · 11-01-2006, 22:04

So true, so true.. NTL are great when its working, but their CS is amongst the WORST in the world. Merging with Telewest is just going to make things more complicated.

paul11974 · 11-01-2006, 22:13

all companies that deal with there customers over telephones are all bad in my opinion

quadplay · 11-01-2006, 22:16

Quote:

Originally Posted by paul11974

all companies that deal with there customers over telephones are all bad in my opinion

So what do you suggest ntl do? Have teams of staff stationed at every cabinet?

DocDutch · 11-01-2006, 22:17

totally agree and disagree on some fronts.....

okay how many call centers do you guys/gals use all the time or have to dial into often?

have to say that the amount of time that I had to call NTL (got lucky a couple of times that India wasnt working) and was helped very professionally with India they do everything from a script so yeah then you dont get a real good service if you know what you talking about.

I myself work in a call center and thankfully NOT for English as my own honest opinion is that the English (not against any of you) are sometimes the most demanding people (rude and obnoxious) you can have on the phone.

okay Paul11974 say you have a problem with your computer and the company that you got it from doesnt deal with phone calls then what you going to do?

11-01-2006, 22:26

I was a BT customer for over 10 years and never had any problems with them! I know they are really slow to repair a line but other than that I can't fault them!

As for sky I have nothing bad to say about them, when I was with them I never had a problem. The turn around for repairs was three days. I found that with NTL it's next day which is good but that may be cause they have a depot just down the road from me!

When I used to call sky I would normally have my call answered within five mins, this could be as much as 20 mins if there was any majour problems but this was very rare!

Everytime I call NTL i am either on hold for anything up to 30 mins or I get a message telling me there is 50 or so people waiting for an advisor and to call back???

50 customers on hold for a company the size of NTL and they can't cope????

The only reason why I went for NTL was for faster BB as I could only get 1MB via my BT line, and I thought it would be easier to pay for all services in one!

How wrong I was!

I love NTL's services and when everything works all is ok, but once you call customer services for anything god help you!