BB Plus access problem with Samsung STB

[BillB]

About a year back, I had a PACE replaced by Samsung. I previously had BBPlus, but with the Samsung, it failed to work. At the time I reported to Cust Serv, but they said all the account settings looked ok. Rather than paying £3.99, I cancelled the BBPlus service, hoping that I could re-register. That didn't work either.

Now it's no cost for 2Mb/s users, I'd like it working again!

When I click on www.ntlworld.com/broadbandplus, it sends me to http://portal.broadbandplus.ntlworld...allCenter.aspx

Not much else to report.

Other possible relevant info:

• I'm in Surrey on the Leatherhead NTL branchline, I believe that's "Bromley" variant
• Samsung STB with 2Mb/s service
• I have a Linksys router this side of the STB
• Running PC with IE6 & Firefox as well as Apple Safari & Firefox
• No software firewall (NAT in the router). I've changed the IE security settings to Low, but no difference.

Thanks in anticipation.

Regards, Bill

[lima]

I'm on 10Mb through a Samsung too and when I tried to sign up just now I got this:

Due to technical difficulties we are currently unable to register an account for you. We are working on the problem and hope to resolve it shortly. Please try again later.

at

http://portal.broadbandplus.ntlworld...egistererror=y

I think its a known fault.....

[Graham M]

The BB Plus would have been registered to the MAC Address of your old Pace STB and so will not work on your Samsung. I dont know of a way of getting this changed, perhaps CS can do it? I never tried BB Plus til I got my Samsung STB so it works fine.

[BillB]

Zeph,

Thanks for the response. That's the kind of thing I thought it would be. The CS people don't have a mechanism to de-register one STB and allow the new one to register. I was passed on to tech support once (after a long wait) and they said they didn't support BBPlus.

This must be a common problem with STB replacements.

Bill