IE crashes when he uses the back button

bopdude · 25-09-2005, 09:43

Hi all, my bro in law has a strange problem, I tried googling but nix ........ If he uses the back button ( and refresh, I think ) IE says it encountered a problem and needs to close, this happens every time, don't start a IE v FF v Opera thing as he's happy with IE, has anyone got a idea as to what it could be and how to fix it ?

I'm away just now but will check in via xda and give him a shout as and when, and keep you updated, or just tell him to log on as he signed up to the greatest forum just the other day

Thanks

Angua · 25-09-2005, 10:10

Has he cleared the Cache, Temp, History & Offline stuff? He may have picked up something which is causing this problem.

Once all this is done I restart the computer just to be sure.

Paul K · 25-09-2005, 11:02

What version of IE? Has he ran a sweep for the usual nasties or tried a re-installation of IE or SP2?
When did the problem start exactly? (Just after a software install or a toolbar install or just out of the blue?) If it's recent and he is running XP he could try a restore to see if it helps but restore is only an option if he doesn't face losing any data through it.

bopdude · 25-09-2005, 12:43

Thanks for the replies, just spoke to him on the phone, told him to log in and have a look see, he's running xp pro sp2 fully patched, ms anti-spyware, and avg home updated, all scans are clean. AFAIK its a recent problem, temp files etc etc won't have been cleared ... yet, hope he logs in and keeps us up to speed, I'm away at the moment and normally help with his pc probs, .... god help us all

Keep them coming, I'll ring him again

punky · 25-09-2005, 13:52

IE has got corrupted somewhere along the lines. The trouble is, because it is built in, you can't re-install it or install a copy over the top (except going up to version 7 beta, which would be a last resort)

I'd try:

1. Removing all IE toolbars, addons, even if they worked before, so IE becomes a bare shell again.

2. If that doesn't work, do a System Restore, on the last date that he knows IE worked.

3. Puting the XP disk in and do a repair.

4. If he has access to a computer with the exact same version of IE on, you could try swapping the iexplore.exe file and the .dll files from the working copy to the non-working copy, see if you can replace the dodgy file.

5. Installing IE 7 over the top, but as a beta, it could be even mroe unstable than the one than the version he has now.

Paul K · 25-09-2005, 13:55

Quote:

Originally Posted by punky

IE has got corrupted somewhere along the lines. The trouble is, because it is built in, you can't re-install it or install a copy over the top (except going up to version 7 beta, which would be a last resort)

According to MS you can but you do it by installing XP2 again

Which I why I alluded to it in my post

MS KB

punky · 25-09-2005, 14:11

Quote:

Originally Posted by Paul

According to MS you can but you do it by installing XP2 again

Which I why I alluded to it in my post

MS KB

Alright smartarse , keep your hair on

Paul K · 25-09-2005, 14:13

Quote:

Originally Posted by punky

Quote:

Originally Posted by Paul

According to MS you can but you do it by installing XP2 again

Which I why I alluded to it in my post

MS KB

Alright smartarse , keep your hair on

Well it's nice to see my posterior is appreciated

Dunno about the hair though, that has an appointment with the clippers when I get time

25-09-2005, 14:44

God a reinstall of sp2 that will be fun if anything goes wrong

and talk of hairy posterias is not good on a sunday or anyday for that matter

bopdude · 25-09-2005, 17:28

Thanks for all the ideas, looks like it'll have to wait until I get back to have a look at it, that will be tomorrow afternoon earliest, will keep you posted.