??..New T&Cs..??

tabatha · 15-08-2005, 15:23

Received my monthly bill today from NTL..DTV/Phone.. and enclosed were the new terms/conditions which come into effect 1st October...

Has anyone else received them and read them??..Are they "as before" or do they contain any new "no no"...I have not read the "old " ones so would not know!!!.

It would appear from a quick look that as they are new they could be an escape route for any really dissatisfied customers....

of which I am not one..

.

paul11974 · 15-08-2005, 16:02

yep mine is now in my green box ready for paper recycling

andygrif · 15-08-2005, 16:11

That good eh?

nopcode · 17-08-2005, 20:13

Got mine last week too, and as you, were curious as to what exactly had changed. Started to read through them but then realised that going for a drink with mates was going to be a far more attractive proposition.

If anything was added/removed that would actually change anything significant, im sure the regular forum bloodhounds woulda picked it up by now tho.

Florence · 17-08-2005, 21:01

Quote:

Originally Posted by nopcode

Got mine last week too, and as you, were curious as to what exactly had changed. Started to read through them but then realised that going for a drink with mates was going to be a far more attractive proposition.

If anything was added/removed that would actually change anything significant, im sure the regular forum bloodhounds woulda picked it up by now tho.

Bet those that would havent got them yet. I have had mine but as I want the connectioni and I am happy with the connection so I have to accept the T&C or lose the connection.

jtwn · 17-08-2005, 22:29

I scanned it when it came with the bill, but didn't really see anything that would be any different to the customer as of now. The only part that did catch my eye was actually a new bit -

Quote:

17.2 We reserve the right to suspend the Services or terminate this Agreement in whole or in part if your use of the Services (a) risks degradation of service levels to other customers, (b) puts the ntl Network at risk and/or (c) is not in keeping with that reasonably expected of a residential customer.

I didn't type that out though, the friendly chaps at ntl have put the changes up on their site - http://www.home.ntl.com/page/termschanges
http://www.home.ntl.com/content/ebiz...es/changes.doc

So maybe they will start busting the punks who abuse the service.

Toto · 18-08-2005, 01:38

Quote:

Originally Posted by jtwn

I scanned it when it came with the bill, but didn't really see anything that would be any different to the customer as of now. The only part that did catch my eye was actually a new bit -

I didn't type that out though, the friendly chaps at ntl have put the changes up on their site - http://www.home.ntl.com/page/termschanges
http://www.home.ntl.com/content/ebiz...es/changes.doc

So maybe they will start busting the punks who abuse the service.

I believe they already do

nffc · 18-08-2005, 06:57

Quote:

Originally Posted by jtwn

I scanned it when it came with the bill, but didn't really see anything that would be any different to the customer as of now. The only part that did catch my eye was actually a new bit -

Quote:

17.2 We reserve the right to suspend the Services or terminate this Agreement in whole or in part if your use of the Services (a) risks degradation of service levels to other customers, (b) puts the ntl Network at risk and/or (c) is not in keeping with that reasonably expected of a residential customer.

I didn't type that out though, the friendly chaps at ntl have put the changes up on their site - http://www.home.ntl.com/page/termschanges
http://www.home.ntl.com/content/ebiz...es/changes.doc

So maybe they will start busting the punks who abuse the service.

I still don't see how they could enforce that, if someone was determined enough to fight it...

Robster · 18-08-2005, 08:07

Quote:

Originally Posted by nffc

I still don't see how they could enforce that, if someone was determined enough to fight it...

By cutting them off?

Toto · 18-08-2005, 08:41

I think all UK ISP's at one time or other remove errant users from their system.

Chrysalis · 18-08-2005, 15:41

Can someone post the new t&c I havent got them.

Chris W · 18-08-2005, 15:43

Quote:

Originally Posted by Chrysalis

Can someone post the new t&c I havent got them.

see post number 6

nffc · 18-08-2005, 18:59

Quote:

Originally Posted by Robster

Quote:

Originally Posted by nffc

I still don't see how they could enforce that, if someone was determined enough to fight it...

By cutting them off?

Well, without having to resort to that, I meant...

SMHarman · 19-08-2005, 11:07

Quote:

Originally Posted by nffc

Well, without having to resort to that, I meant...

I imagine by giving a warning process, First written, second written, third and final, off the network.

19-08-2005, 12:51

Did those who received the new T&C by post also receive the new User Policy?

I notice that the AUP has changed again. I was still under the impression that I had a download limit of 1GB/day. I now see that I have a usage allowance (downstream &/or upstream) of 30 GB/month. Much more flexible, but it would have been nice to know about it before it came into force.