Suspended

khublaikhan · 09-09-2005, 16:43

I was wondering if somebody can help?

I am disabled and rely heavily on the internet to do various things.

I have recently upgraded my service to the 1mb broadband (from 300Kbps).

This afternoon I was unable to connect to the internet, I spent 45mins faffing around with the modem and pc cables to see if something had gone wrong. After deciding it was the internet cable connection I decided to ring up NTL. After the usual 20 min wait I finally got through to the technical team. She sent me to go and check my mac address (which being disabled is a real struggle). She then decided it was a customer service issue and put me through to them.
Another 20min wait, I finally got through to the customer service guy who said I had been suspended.
"Why?" I asked.
"I don't know, it doesn't say. Have you been downloading stuff off the internet?"
"No - never been into that sort of stuff. just use it to download upgrades for the various software I use, but nothing that would even go above 100mb a month" I replied.
"OK then - sorry for the inconvenience I will reconnect you."
"Thanks"

I have been reconnected but my computer is behaving strangely. For example, I did a google search using the terms "NTL Broadband Problems" and when I click onto a link I get an error message "cannot connect to www.google.co.uk"
I have the very latest Antispyware, antivirus software, I am pretty sure I have not been hijacked.

Can anyone explain? I deperately need the internet to stay in touch with people because of my disability. I have the old terayon cable modems and even whilst I was writing this the internet disconnected twice.

thanx in advance

Roy MM · 09-09-2005, 16:49

to cable forum.

Have you got a proxy setup? think that might be your problem if not.

khublaikhan · 09-09-2005, 17:08

Thanks for the reply

Sorry to sound dumb but what do you mean by proxy?
I have set my connection according to the instructions on the ntl paperwork.
__________________

Oh - I do have my internet connection going through a wireless router but I explained that to the tech help and customer help - they said that is no problem.

Neil · 09-09-2005, 17:11

http://homepage.ntlworld.com/robin.d...trancache.html

khublaikhan · 09-09-2005, 17:37

Neil : I have just read the link you provided. I understand now.

Just one question - Once you have set up the proxy, do you keep using it all the time, or are there circumstances when you would not use it?

I am terribly sorry if I sound really dumb but I am not used to doing this sort of stuff.

geminian68 · 09-09-2005, 17:41

You carry on using it all the time, unless, you are denied access to some sites, or it becomes painfully slow, then you just change to another one.

khublaikhan · 09-09-2005, 18:00

OK thanks guys - I have one final question:

When I use this link - http://www.broadband-help.com/cm_diagnose.asp?init=1

My result is this: hudd-cache-5.server.ntli.net

Should I use this as my proxy server on port 8080 or should I add another one, i.e hudd-cache-2.server.ntli.net port 3128

in the instructions it says

In choosing an alternative HTTP (web) proxy server name, try the following in order of preference for performance:

Your default transparent proxy cache (see Which is my cache?): often it works when selected explicitly even when not working transparently;
Another HTTP proxy cache at the same network centre of your ISP;

Which one would you recommend?

Roy MM · 09-09-2005, 18:04

I'm in Manchester but my proxy is set at Cosham.

Jules · 09-09-2005, 18:08

Quote:

Originally Posted by khublaikhan

OK thanks guys - I have one final question:

When I use this link - http://www.broadband-help.com/cm_diagnose.asp?init=1

My result is this: hudd-cache-5.server.ntli.net

Should I use this as my proxy server on port 8080 or should I add another one, i.e hudd-cache-2.server.ntli.net port 3128

in the instructions it says

In choosing an alternative HTTP (web) proxy server name, try the following in order of preference for performance:

Your default transparent proxy cache (see Which is my cache?): often it works when selected explicitly even when not working transparently;
Another HTTP proxy cache at the same network centre of your ISP;

Which one would you recommend?

The best thing to do is try them and see which works best for you. Oh and welcome to the forum

khublaikhan · 09-09-2005, 18:19

thanks guys - i really appreciate your help.....

and patience. Thank you.

Jules · 09-09-2005, 18:42

We all have to start some were and what seems like childs play to me now seemed like rocket science when I first started out.

sheilablige · 09-09-2005, 18:53

But don't change the port from 8080 - that should stay the same I believe

cookie_365 · 09-09-2005, 19:46

Quote:

Originally Posted by khublaikhan

thanks guys - i really appreciate your help.....

and patience. Thank you.

Hi khublaikhan &

to the forum.

It's definitely worth saving a copy of the proxy list (and Robin's guides) onto your PC - cos if the direct connection stops working you'll find it tricky looking up the available proxies on the web

Keytops · 09-09-2005, 20:34

Quote:

Originally Posted by khublaikhan

...I finally got through to the customer service guy who said I had been suspended.
"Why?" I asked.
"I don't know, it doesn't say.

I've had the same thing happen to me twice before now, roughly six months apart so its probably due to happen again

ian@huth · 10-09-2005, 12:23

I use Firefox for a browser and have the Switchproxy extension installed. I leave it on "no proxy selected" until I have a problem when I switch to an explicit proxy. I check each day that I have an explicit proxy selected to see if having no proxy selected is back working OK and if it is leave it at that.