Responsetek I have a reply

Chrysalis · 07-09-2005, 18:18

Out of 6 responsetek's I have a reply to 1, the most recent I sent unfortenatly it looks like a generic copy and paste and didnt come close to answering my question.

Question:
when are ntl signing up to bbc broadband multicast service for streaming their channels live? as a big isp I expect this to happen soon. thanks.

Answer:
Thank you for your feedback.

Ntl are committed to delivering excellence and are working hard to ensure that the products that we offer are of a high quality whilst still offering great value and choice.

Once again many thanks for your feedback the ratings that you have entered have been recorded on our database and will assist us when reviewing where improvements can be made. We will forward your comments to product marketing and they will monitor this with any other feedback we receive.

ikthius · 07-09-2005, 20:56

I thought they were using responstek, to get good feedback from customers, whats the point if you just get bnog standard replys, if any?

they are just not listening again.

ik

Roy MM · 07-09-2005, 21:02

Quote:

Originally Posted by ikthius

I thought they were using responstek, to get good feedback from customers, whats the point if you just get bnog standard replys, if any?

they are just not listening again.

ik

I got a very positve feedback from them, my first reply was a confirmation it had been recieved, my second resolved my complaint, they adviced me to contact CS, i did and i was pleasantly suprised that i had been given the Sky sports package for a year free. result.

Stuart · 07-09-2005, 21:17

Quote:

Originally Posted by ikthius

I thought they were using responstek, to get good feedback from customers, whats the point if you just get bnog standard replys, if any?

they are just not listening again.

ik

The switch to multicasting would be quite a major thing, and NTL would probably launch it as a new product.. If they are doing this, they would announce it via the normal channels and not responsetek.

Roy MM · 07-09-2005, 21:25

Just to clarify to some people, my gripe was not being resolved by CS so i contacted NTL via responcetek.

Stuart · 07-09-2005, 21:33

Quote:

Originally Posted by Roy MM

Just to clarify to some people, my gripe was not being resolved by CS so i contacted NTL via responcetek.

That's part of what it's there for anyway,,

Roy MM · 07-09-2005, 23:26

Quote:

Originally Posted by Stuart C

That's part of what it's there for anyway,,

Exactly, but some people think i bypassed the option of phoning CS first, after several calls i tried the responcetek and got a result, not a threat of leaveing like some think is the way to go, just explaining my problems, they do listen.

Nemesis · 07-09-2005, 23:34

If people have specific issues reagarding Responsetek and the replies received, please contact either Mick or myself.