24-08-2005, 13:35
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#1
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Inactive
Join Date: Aug 2005
Location: Hot hot hot
Services: God Channel
Posts: 30
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Cancelling Telewest..
I am seriously thinking about cancelling my Telewest Tv contract, the picture on some channels is awful and the delay on the remote is equally as annoying..can someone tell me what charges i will incur if i cancel my tv contract, i have had it less than a month.
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24-08-2005, 14:04
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#2
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Inactive
Join Date: Jun 2003
Location: Leeds
Age: 65
Services: Don't have a clue any more.
Posts: 7,523
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Re: Cancelling Telewest..
I would have thought that you would have to pay for the full 12 months but I could be wrong 
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24-08-2005, 14:07
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#3
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cf.mega poster
Join Date: Nov 2003
Location: Reading
Age: 42
Services: Virgin Media Broadband Size M
Posts: 6,546
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Re: Cancelling Telewest..
yup you are in a 12month contract. However, you may be able to downgrade to the lowest package for the remainded of the contract to save money.
Have you contacted telewest regarding the problems? Sounds like it may be a signal strength problem which could well be fixed by an engineers visit.
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24-08-2005, 14:07
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#4
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Inactive
Join Date: Jun 2003
Age: 45
Posts: 14,750
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Re: Cancelling Telewest..
You should be able to break out of the contract as you aren't getting a satistfactory service, especially as its less than a month. Is it within two weeks of signing the contract? You do have a 2 week cooling off period.
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24-08-2005, 14:09
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#5
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cf.mega poster
Join Date: Nov 2003
Location: Reading
Age: 42
Services: Virgin Media Broadband Size M
Posts: 6,546
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Re: Cancelling Telewest..
Quote:
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Originally Posted by punky
You should be able to break out of the contract as you aren't getting a satistfactory service, especially as its less than a month. Is it within two weeks of signing the contract? You do have a 2 week cooling off period.
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The cooling off period is from when you first sign up- and having the equpiment installed puts and end to the period, regardless of how long it is between sale and install- this is stated in the terms and conditions.
Agreed though, that if you are not getting a service that you are paying for then you may have a case for leaving the contract (material breach of contract by telewest  )
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24-08-2005, 14:11
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#6
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Inactive
Join Date: Jun 2003
Age: 45
Posts: 14,750
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Re: Cancelling Telewest..
Quote:
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Originally Posted by Chris W
The cooling off period is from when you first sign up- and having the equpiment installed puts and end to the period, regardless of how long it is between sale and install- this is stated in the terms and conditions.
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Thanx for clearing that up 
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24-08-2005, 14:17
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#7
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Inactive
Join Date: Aug 2005
Location: Hot hot hot
Services: God Channel
Posts: 30
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Re: Cancelling Telewest..
so i can leave charge free
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24-08-2005, 14:29
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#8
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cf.mega poster
Join Date: Nov 2003
Location: Reading
Age: 42
Services: Virgin Media Broadband Size M
Posts: 6,546
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Re: Cancelling Telewest..
Quote:
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Originally Posted by Lucifer
so i can leave charge free
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not easily...
you need to prove that telewest aren't providing the service they should be.
As i asked above, have you contacted TW regarding the problems? If so, what attempts have they made to resolve them?
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24-08-2005, 15:28
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#9
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Inactive
Join Date: Aug 2005
Location: Hot hot hot
Services: God Channel
Posts: 30
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Re: Cancelling Telewest..
theyre sending out an engineer on tuesday, hopefully they will resolve the problem
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