200M : Broken Uploads and Downloads

[Jaymoss]

Called support on this and got a tech coming Friday but I have a feeling it will be a waste of time

Symptoms
Large files fail to upload over FTP to my website connection attempted wired and wifi to rule out a bad NIC. They break at an indeterminant time and my Webhost does not support resume

Files of any size can fail to download from any source. Again tried wired and wifi and 2 machines they just break at an indeterminant time

You do not so far notice when streaming (that I can remember anyway) might get the odd buffer but no way of knowing if this is to blame or not

Been happening the last few weeks no issues previously

Any ideas what could be the cause

[Sephiroth]

Not much to go on there, I'm sorry to say.

"... fail to download" as evidenced by what message?

You've eliminated your local equipment so that leaves the VM circuit. Anything odd in the stats?

[nffc]

To me it sounds more like a routing issue within the upstream network and not an issue which will be located in your property.


In my experience of using cable bb the issues mainly with dropouts are if there's either some larger issue network wise (like the time the other week when allegedly some scallies cut cables at the VM network centre at Colwick and basically meant that the modems didn't lose sync with VM but that VM's entire network dropped off the rest of the world) or that the local signal levels aren't right which a tech can see easily with a signal test.



As a total aside have you checked or tried to increase the FTP timeout as sometimes the FTP daemons on servers time out during a transfer as they don't count an ongoing transfer as actually connected, and thus will disconnect the client as inactive?

[Jaymoss]

Originally Posted by Sephiroth

Not much to go on there, I'm sorry to say.

"... fail to download" as evidenced by what message?

You've eliminated your local equipment so that leaves the VM circuit. Anything odd in the stats?

When the download breaks it says network error. Nothing in the stats that I can see and VM there side sees nothing

---------- Post added at 22:54 ---------- Previous post was at 22:50 ----------

Originally Posted by nffc

To me it sounds more like a routing issue within the upstream network and not an issue which will be located in your property.


In my experience of using cable bb the issues mainly with dropouts are if there's either some larger issue network wise (like the time the other week when allegedly some scallies cut cables at the VM network centre at Colwick and basically meant that the modems didn't lose sync with VM but that VM's entire network dropped off the rest of the world) or that the local signal levels aren't right which a tech can see easily with a signal test.



As a total aside have you checked or tried to increase the FTP timeout as sometimes the FTP daemons on servers time out during a transfer as they don't count an ongoing transfer as actually connected, and thus will disconnect the client as inactive?

The other day it managed an 11 GB test file and today failed uploading a 5 GB file twice before I gave up. Found a keep alive option in Filezilla guess that is worth a go. Can not find any setting for FTP in the CP

[nffc]

If you have access there are probably equivalent settings in the ftp config file on the server too...

[Jaymoss]

Engineer come and appears to have sussed it and TBH I am kicking myself for not even considering it.

Original install was late 90s Comtel and the 2 internal points were still the same. The ones with the FM feed. Also the outside splitter was over 20 years old and seeing as I only have the modem now pointless. All the old splitters and points removed power attenuated down and an 8GB and 16GB file uploaded via FTP so fingers crossed