Superhub What is a master console reset?

Jaymoss · 01-12-2022, 20:34

HUB 5 rebooted and the log says Cable Modem Reboot due to master console reset. It happened when I was trying to set up some Smart Bulbs but I imagine that was just a coincidence

CapricornDog · 01-12-2022, 23:19

I think it is when you initiate a reboot from the web interface of the hub, or reboot is initiated some other way such as firmware update etc.

SirThomas · 02-12-2022, 01:22

Interesting question - I've recently been asking VM why my own modem is going off with those same message occurring upon reboot...

I assumed a failed FW update with the SNMP messages, but am yet to receive anything other than 'we see no issues' (I'll update here when I get a more reliable answer!)

Tom

Quote:

01-12-2022 13:58:14 critical Cable Modem Reboot due to power button reset
01-12-2022 13:58:14 critical Cable Modem Reboot due to power button reset
01-12-2022 13:58:14 critical Cable Modem Reboot due to master console reset
01-12-2022 13:58:14 critical Cable Modem Reboot due to power button reset
01-12-2022 13:58:11 critical Cable Modem Reboot due to master console reset
01-12-2022 13:58:09 critical Cable Modem Reboot due to master console reset
01-12-2022 13:58:08 critical Cable Modem Reboot due to master console reset
01-12-2022 13:58:08 critical Cable Modem Reboot due to master console reset
30-11-2022 00:46:41 critical Cable Modem Reboot from SNMP

spiderplant · 02-12-2022, 10:58

Quote:

30-11-2022 00:46:41 critical Cable Modem Reboot from SNMP

That one was to fix this:
https://www.cableforum.uk/board/show...php?t=33711496

I know nothing of the others. Were yours at the same time, Jaymoss?

Jaymoss · 02-12-2022, 11:14

Quote:

Originally Posted by spiderplant

That one was to fix this:
https://www.cableforum.uk/board/show...php?t=33711496

I know nothing of the others. Were yours at the same time, Jaymoss?

There was nothing around it time wise
I see a number of
Started Unicast Maintenance Ranging - No Response received
Unicast Maintenance Ranging attempted - No response - Retries exhausted around 13.50 then nothing till 19.07 when it did the reset

all I was doing at the time was setting up a smart bulb but I can not see how that would be anything to do with it

SirThomas · 02-12-2022, 11:41

Quote:

Originally Posted by SirThomas

I've recently been asking VM why my own modem is going off (I'll update here when I get a more reliable answer!)

Tom

Another useful reply from them this morning;

"Remotely checking from our end, there are no issues that have flagged up. From our end everything is in working order" - Apart from when it's dropping out completely, VM!

So the mention of SNMP was a indeed an update/bugfix, @spiderplant ?

Tom

spiderplant · 02-12-2022, 11:59

Quote:

Originally Posted by Jaymoss

nothing till 19.07 when it did the reset

So not the same time as SirThomas'. I just wondered if they had a common cause.

Quote:

Originally Posted by SirThomas

So the mention of SNMP was a indeed an update/bugfix, @spiderplant ?

The SNMP reboot was to load a new configuration file to fix that incoming call problem. But not the others.

SirThomas · 04-12-2022, 14:39

Had more oddness today when mine went off and never came back up. Curiously it tallied with another SNMP log, but I can't see why that would cause issues with booting afterwards.

Rebooted it ten hours later and it came back up... with a yellow LED (which no documentation references)

Be interesting to see if VM tells me the reason, but I imagine it'll just be another replacement Hub, as always seems to be the case!

Tom

Spoiler: