5g question

trublue · 12-04-2021, 15:23

I have my own 5g compatible phone, an oomph 15GB monthly sim plan and I have a strong 5g signal in my area. How come then, I can only pick up 4g?I assume 5g on Virgin is not an extra and as far as I know, all sims are 5g ready?

**Chris** · 12-04-2021, 15:30

From https://www.virginmedia.com/mobile/5g#getitm

Quote:

If you’ve already got an eligible mobile plan with us, we’ll upgrade you to 5G at no extra cost, as soon as it’s available. All you’ll need is a 5G-ready device you bought from us.

“You bought from us” is a bit ominous.... did you get your phone from Virgin? It sounds like they’re giving themselves an “out”.

trublue · 12-04-2021, 15:45

Thanks for the quick reply, Chris.

Ah, no, I didn't buy it from Virgin. But in the link you posted, it states this" Meet 5G – our next-generation mobile experience, all yours when you grab a 5G phone or 5G-ready SIM".
All sims are 5g ready according to CS, so I should be able to get it.

pip08456 · 12-04-2021, 15:50

Quote:

Originally Posted by trublue

Thanks for the quick reply, Chris.

Ah, no, I didn't buy it from Virgin. But in the link you posted, it states this" Meet 5G – our next-generation mobile experience, all yours when you grab a 5G phone or 5G-ready SIM".
All sims are 5g ready according to CS, so I should be able to get it.

Can you get it in your ares though?

https://www.virginmedia.com/mobile/5g#getitm

trublue · 12-04-2021, 16:07

Yes,well I think so.After entering my postcode it opens up with 4g highlighted,if I move down to 5G it's a smaller area but within where I live.It says,good indoors and outdoors.

pip08456 · 12-04-2021, 18:30

Quote:

Originally Posted by trublue

Yes,well I think so.After entering my postcode it opens up with 4g highlighted,if I move down to 5G it's a smaller area but within where I live.It says,good indoors and outdoors.

Have you done this?

Quote:

Already with us? Go to My Virgin Media to see if 5G is in your area and how to upgrade

**Hugh** · 12-04-2021, 18:44

How long have you had your sim?

Might be worth checking it’s "5G ready".

trublue · 12-04-2021, 21:05

Thanks, guys. I have had the sim for a couple of years but recently changed it because it was faulty. I asked if the new sim was 5g and was told, all sims are 5g compatible.
I followed that link pip08456, it just took me round in circles.
I have since phoned CS, but sorry to say, I found it hard to understand what she was saying. The funny thing is when I check using my postcode it says 5G is available, but the list of all the cities and towns that can get it does not mention my home town, Blackburn.

jb66 · 13-04-2021, 07:11

Quote:

Originally Posted by trublue

Thanks, guys. I have had the sim for a couple of years but recently changed it because it was faulty. I asked if the new sim was 5g and was told, all sims are 5g compatible.
I followed that link pip08456, it just took me round in circles.
I have since phoned CS, but sorry to say, I found it hard to understand what she was saying. The funny thing is when I check using my postcode it says 5G is available, but the list of all the cities and towns that can get it does not mention my home town, Blackburn.

Your probs still on the EE 4G network and not the vodafone 5g.

trublue · 13-04-2021, 10:06

Ah right,that's a bummer.Thanks jb66

BenMcr · 13-04-2021, 10:52

Quote:

Originally Posted by trublue

Thanks, guys. I have had the sim for a couple of years but recently changed it because it was faulty. I asked if the new sim was 5g and was told, all sims are 5g compatible.
I followed that link pip08456, it just took me round in circles.
I have since phoned CS, but sorry to say, I found it hard to understand what she was saying. The funny thing is when I check using my postcode it says 5G is available, but the list of all the cities and towns that can get it does not mention my home town, Blackburn.

If you log into the Your Account site and use the 'Coverage checker' link, it'll go to the right one for the radio network you're on.

pip08456 · 13-04-2021, 11:17

Quote:

Originally Posted by BenMcr

If you log into the Your Account site and use the 'Coverage checker' link, it'll go to the right one for the radio network you're on.

You mean here Ben?

Quote:

Already with us? Go to My Virgin Media to see if 5G is in your area and how to upgrade

trublue · 13-04-2021, 11:41

Quote:

Originally Posted by BenMcr

If you log into the Your Account site and use the 'Coverage checker' link, it'll go to the right one for the radio network you're on.

Thanks, Ben,as I mentioned earlier,the checker does open highlighting 4g,but it allows you to move down to 5g which also shows available.No biggie,I will wait until it fully arrives in my area.

BenMcr · 13-04-2021, 11:42

Quote:

Originally Posted by pip08456

You mean here Ben?

I mean the link in the image for the mobile number in question.

If your SIM is on the EE radio network you'll get a checker page which starts with

Quote:

Check your signal strength
Search by postcode or place, and check if you are well covered by 4G, 3G and 2G.

If you're on the Vodafone radio network it says

Quote:

Our next-generation 5G mobile experience has you covered

BenMcr · 13-04-2021, 11:44

Quote:

Originally Posted by trublue

Thanks, Ben,as I mentioned earlier,the checker does open highlighting 4g,but it allows you to move down to 5g which also shows available.No biggie,I will wait until it fully arrives in my area.

Did you use the Mobile account coverage checker link, or the link posted by pip08456?