Superhub Wi-fi Gaming problem? ...

Wild Oscar · 04-10-2018, 18:01

I just noticed this post on the Official forums over at VM ... I don't think it's been mentioned here yet?

Quote:

We’re aware of an issue affecting some customers using a WiFi connection on our Hub 3.0 router while gaming online. We apologise for any frustration and inconvenience caused.

We’ve identified the problem and a fix will be rolled out by tomorrow morning (Saturday 29 September). No action will need to be taken by yourselves.

The problem is caused by a WiFi channel testing feature on the Hub 3.0. A technical issue occurring during this test may result in greater lag when playing games online. Other online activity is unaffected.

https://community.virginmedia.com/t5...g/td-p/3839750

I also noticed the other massive thread re. the Puma6 problem has been locked ... so it will quickly disappear from view!

https://community.virginmedia.com/t5...e/td-p/3271492

Skie · 04-10-2018, 19:47

Should never use wifi for gaming anyway. A DOCSIS connection is already jittery enough!

Hom3r · 04-10-2018, 21:02

I have my SH3 in the hall upstairs above the airing cupboard.

Net to this is my Router, I have a cable going into my room to a 16 port hub, cables from this go to my Xboxes.

I use a powerline adaptor from upstars to downstairs and get 200meg on a speed test

djfunkdup · 05-10-2018, 17:21

Quote:

Originally Posted by Skie

Should never use wifi for gaming anyway. A DOCSIS connection is already jittery enough!

Totally agree.Even a stable VM connection with perfect power levels and low contention is going to see an average jitter of 0.21ms down and 0.47ms up.

Although that's low it can have an impact on online gaming esp FPS games etc.

A hardwired connection will always be best and remember you can run up to 300m (328Sq-feet)of CAT5 ethernet extension cable before you start to see any loss and even then it's minimal.

Sephiroth · 05-10-2018, 17:55

Quote:

We’re aware of an issue affecting some customers using a WiFi connection on our Hub 3.0 router while gaming online. We apologise for any frustration and inconvenience caused.

We’ve identified the problem and a fix will be rolled out by tomorrow morning (Saturday 29 September). No action will need to be taken by yourselves.

The problem is caused by a WiFi channel testing feature on the Hub 3.0. A technical issue occurring during this test may result in greater lag when playing games online. Other online activity is unaffected.

This is where VM have become incredibly stupid. They added "Smart WiFi" to the Hub 3.0. You'd have thought they'd learned the lesson from the MacBook WiFi horror story that took 2 years to resolve with a new OS that removed the aggressive WiFi "Smart WiFi" function which cause a MacBook to switch channels when it thought it should.

Jeez.

Hom3r · 07-10-2018, 20:02

I guess this is not an issue if you put your SH on modem mode and use your own router?

General Maximus · 07-10-2018, 23:15

exactly. It baffles me that after all these years we still keep having the same stupid conversations. If you are astute enough to notice diminished performance over wifi then you should a) know not to use wifi for gaming in the first place and b) know not to use the shub anyway

Wild Oscar · 09-10-2018, 09:31

for the record , I'm not a gamer anyway!

I was wondering what this fix might have been and did anyone actually notice?

Sephiroth · 09-10-2018, 11:09

The firmware changes offloaded some processes onto another chip so reducing the load on the main CPU and thus improving latency.