Vivid 200 giving less than 10Mbs
31-08-2017, 14:08
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#1
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cf.member
Join Date: Jan 2015
Posts: 23
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Vivid 200 giving less than 10Mbs
VM sent me a letter, advising that BB would be unavailable while essential maintenance work was being done in my area (05).
Since, the work was completed, I have been getting less than 10Mbs (wireless) from Vivid 200 - previously it was consistently between 150-180Mbs.
I have called VM, they did a few tests, and said that everything was working okay!!! Is anyone else having the same problem, particularly in area 05?
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31-08-2017, 14:16
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#2
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laeva recumbens anguis
Cable Forum Team
Join Date: Jun 2006
Age: 68
Services: Premiere Collection
Posts: 43,555
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Re: Vivid 200 giving less than 10Mbs
What speed are you getting on a wired connection?
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31-08-2017, 14:38
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#3
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cf.member
Join Date: Jan 2015
Posts: 23
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Re: Vivid 200 giving less than 10Mbs
I do not use wired connections - why do you ask?
The issue, is the drop from 150-180, down to less than 10.
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31-08-2017, 14:54
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#4
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cf.addict
Join Date: Apr 2008
Services: Virgin Media Ultimate Package with M600 Broadband , 360 Box owner , Volt Mobile, + Virgin Home Phon
Posts: 323
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Re: Vivid 200 giving less than 10Mbs
this was taken a few minutes ago so getting what i pay for
http://www.speedtest.net/my-result/d...8-ae6f2d3ae36b
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31-08-2017, 15:09
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#5
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laeva recumbens anguis
Cable Forum Team
Join Date: Jun 2006
Age: 68
Services: Premiere Collection
Posts: 43,555
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Re: Vivid 200 giving less than 10Mbs
Quote:
Originally Posted by StopThePigeon
I do not use wired connections - why do you ask?
The issue, is the drop from 150-180, down to less than 10.
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Because many things can affect a wifi connection, so the best way to check if you are in fact getting the speed you pay for to your home is to use a wired connection.
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31-08-2017, 17:18
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#6
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cf.member
Join Date: Jan 2015
Posts: 23
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Re: Vivid 200 giving less than 10Mbs
Yes, I get that.
However, I am asking, if the problem is common in my area, after the upgrade, or solely with me.
If I can isolate the problem to only me, then I will take the time to look at my setup.
Otherwise, I will conclude that it is an issue with VM.
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31-08-2017, 17:20
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#7
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cf.addict
Join Date: May 2010
Posts: 342
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Re: Vivid 200 giving less than 10Mbs
The only way you will know is by hardwiring in and checking
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31-08-2017, 17:22
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#8
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cf.mega poster
Join Date: Sep 2010
Location: Oxfordshire
Services: TV XL ,TiVo X 2,
200Mb Broadband
XL phone
Posts: 1,158
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Re: Vivid 200 giving less than 10Mbs
Have you rebooted the hub since the outage?
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31-08-2017, 17:38
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#9
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cf.mega poster
Join Date: Mar 2010
Posts: 1,876
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Re: Vivid 200 giving less than 10Mbs
Reboot your hub
Test the speed with an ethernet cable
If that is fine change your wifi channel and try again
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31-08-2017, 20:06
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#10
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cf.member
Join Date: Jan 2015
Posts: 23
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Re: Vivid 200 giving less than 10Mbs
Evening All, Thanks for all the pointers/advice. Since speaking with VM, and after them doing their 'tests', my wireless service is now back to 140Mbs and above.
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31-08-2017, 20:57
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#11
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laeva recumbens anguis
Cable Forum Team
Join Date: Jun 2006
Age: 68
Services: Premiere Collection
Posts: 43,555
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Re: Vivid 200 giving less than 10Mbs
Glad to hear it is sorted.
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