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Connection Woes
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Old 09-05-2016, 14:19   #1
MacmillaN
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Connection Woes
Connection Woes, Just wondering if someone more in the know than myself can check how my current stats are looking on my Hub2ac. Just basically do not want to call VM up and hear the reply of "everything looks fine from our end!".

Downstream
DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 235000000 243000000 251000000 259000000 267000000 275000000 283000000 291000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 1 2 3 4 5 6 7 8
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) 1.04 0.66 0.05 -0.35 -0.66 -0.48 -0.20 0.01
RxMER (dB) 36.84 36.84 36.17 36.17 36.61 36.61 36.39 36.39
Pre RS Errors Reset Counter 21935 88939 20507 10002 1123 441 368 955
Post RS Errors Reset Counter 281 296 305 314 885 305 302 929

Upstream
US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A 2.0
Channel ID 3 N/A N/A 1
Frequency (Hz) 36800000 N/A N/A 23600000
Ranging Status Success N/A N/A Success
Modulation 16QAM N/A N/A 16QAM
Symbol Rate (Sym/sec) 5120000 N/A N/A 5120000
Mini-Slot Size 4 N/A N/A 4
Power Level (dBmV) 50.25 N/A N/A 49.00
T1 Timeouts 5 5 5 5
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0

Upstream Burst
Req
(1) Init Maint
(3) Per Maint
(4) Adv Short
(9) Adv Long
(10) Adv UGS
(11)
Modulation Type QPSK QPSK QPSK 16QAM 16QAM 16QAM
Differential Encoding OFF OFF OFF OFF OFF OFF
Preamble Length 56 384 384 96 104 104
Preamble Value Offset 396 6 6 1028 1028 1028
FEC Error Correction (T) 0 0 0 6 8 8
FEC Codeword Information Bytes (K) 16 34 34 150 236 236
Maximum Burst Size 0 0 0 3 0 0
Guard Time Size 8 48 48 8 8 8
Last Codeword Length Fixed Fixed Fixed Shortened Shortened Shortened
Scrambler On/Off ON ON ON ON ON ON


Network Log
First Time Last Time Priority Error Number Description
06/05/2016 04:37:52 GMT 06/05/2016 04:37:52 GMT Error (4) 68010302 DHCP WAN IP - 82.37.36.237
06/05/2016 04:37:22 GMT 06/05/2016 04:37:22 GMT Error (4) 68000407 TOD established
06/05/2016 04:37:11 GMT 06/05/2016 04:37:11 GMT Notice (6) 84000510 Downstream Locked Successfully
06/05/2016 04:36:54 GMT 06/05/2016 04:36:54 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
06/05/2016 04:36:49 GMT 06/05/2016 04:36:49 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
06/05/2016 04:35:10 GMT 06/05/2016 04:35:10 GMT Error (4) 67070100 DBC-ACK not received
06/05/2016 04:34:07 GMT 06/05/2016 04:34:07 GMT Error (4) 67070100 DBC-ACK not received
06/05/2016 04:33:06 GMT 06/05/2016 04:33:06 GMT Error (4) 67070100 DBC-ACK not received
06/05/2016 04:32:00 GMT 06/05/2016 04:32:00 GMT Error (4) 67070100 DBC-ACK not received
06/05/2016 04:30:59 GMT 06/05/2016 04:30:59 GMT Error (4) 67070100 DBC-ACK not received
06/05/2016 04:29:56 GMT 06/05/2016 04:29:56 GMT Error (4) 67070100 DBC-ACK not received
06/05/2016 04:28:54 GMT 06/05/2016 04:28:54 GMT Error (4) 67070100 DBC-ACK not received
06/05/2016 04:28:44 GMT 06/05/2016 04:28:44 GMT Error (4) 68010302 DHCP WAN IP - 82.37.36.237
06/05/2016 04:28:14 GMT 06/05/2016 04:28:14 GMT Error (4) 68000407 TOD established
06/05/2016 04:28:03 GMT 06/05/2016 04:28:03 GMT Notice (6) 84000510 Downstream Locked Successfully
06/05/2016 04:27:36 GMT 06/05/2016 04:27:36 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
06/05/2016 04:27:26 GMT 06/05/2016 04:27:26 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
06/05/2016 04:27:15 GMT 06/05/2016 04:27:15 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
06/05/2016 04:27:10 GMT 06/05/2016 04:27:10 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
06/05/2016 04:27:05 GMT 06/05/2016 04:27:05 GMT Notice (6) 84000510 Downstream Locked Successfully

Thanks for your time1
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Old 10-05-2016, 00:29   #2
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Re: Connection Woes
Just had connection drop lasting around a couple of minutes.

Here are updated stats, just after the connection drop, network log has not changed yet, also all the lights on the hub remained active, just could not get web pages to load and the Network icon had a yellow icon next to it.

Downstream
DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 235000000 243000000 251000000 259000000 267000000 275000000 283000000 291000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 1 2 3 4 5 6 7 8
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) 3.15 2.90 2.43 2.31 2.08 2.07 2.17 2.17
RxMER (dB) 37.09 37.36 37.09 37.09 37.36 37.36 37.09 37.09
Pre RS Errors Reset Counter 24723 100377 23113 11124 1135 460 371 967
Post RS Errors Reset Counter 281 296 305 314 885 305 302 929

Upstream
US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A 2.0
Channel ID 3 N/A N/A 1
Frequency (Hz) 36800000 N/A N/A 23600000
Ranging Status Success N/A N/A Success
Modulation 16QAM N/A N/A 16QAM
Symbol Rate (Sym/sec) 5120000 N/A N/A 5120000
Mini-Slot Size 4 N/A N/A 4
Power Level (dBmV) 47.75 N/A N/A 46.50
T1 Timeouts 5 5 5 5
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0

Upstream Burst
Req
(1) Init Maint
(3) Per Maint
(4) Adv Short
(9) Adv Long
(10) Adv UGS
(11)
Modulation Type QPSK QPSK QPSK 16QAM 16QAM 16QAM
Differential Encoding OFF OFF OFF OFF OFF OFF
Preamble Length 56 384 384 96 104 104
Preamble Value Offset 396 6 6 1028 1028 1028
FEC Error Correction (T) 0 0 0 6 8 8
FEC Codeword Information Bytes (K) 16 34 34 150 236 236
Maximum Burst Size 0 0 0 3 0 0
Guard Time Size 8 48 48 8 8 8
Last Codeword Length Fixed Fixed Fixed Shortened Shortened Shortened
Scrambler On/Off ON ON ON ON ON ON
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Old 10-05-2016, 13:29   #3
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Re: Connection Woes
Everything does look fine from the Virgin end, at least as far as the connection is concerned - the SH might be the problem. Do you have a router you can use?
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Old 10-05-2016, 14:45   #4
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Re: Connection Woes
Are these errors after a reboot?
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Old 10-05-2016, 17:41   #5
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Re: Connection Woes
The Second log was just after my connection dropped and came back online for around 5-10 mins. - Like i said before all the lights were blue on the hub, but no webpage would open up and the Network icon showed a fault - I did not reboot the hub as it eventually came back online itself.
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Old 10-05-2016, 18:49   #6
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Re: Connection Woes
I am sure Igni has said quite recently that T1 errors are shub faults (i.e. faulty cpe)
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Old 10-05-2016, 23:10   #7
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Re: Connection Woes
Quote:
Originally Posted by General Maximus View Post
I am sure Igni has said quite recently that T1 errors are shub faults (i.e. faulty cpe)

Thanks General Maximus,
Should i post my information on the VM forum and see if they can possibly arrange for another hub to be sent to myself due to your above comment.

Might get more interaction with them regarding the above rather than trying to explain the issue over the phone to them.
Just need to think of a simple way to explain the error to them, so they can understand. :P

UPDATE ROUGHLY BETWEEN 12:45 & 1AM- Router Traffic Light changed from blue to Green for a couple of minutes,
Below is the current stats of the Hub, just after the light changed back to Blue.


Downstream
DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 315000000 267000000 275000000 283000000 291000000 299000000 307000000 323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 11 5 6 7 8 9 10 12
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) 2.09 -1.33 0.63 1.94 2.15 2.37 2.22 2.04
RxMER (dB) 36.39 35.42 35.97 36.61 37.09 36.84 36.84 36.61
Pre RS Errors Reset Counter 324 368 315 310 309 276 310 951
Post RS Errors Reset Counter 295 303 280 301 308 276 309 949


Upstream
US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A 2.0
Channel ID 3 N/A N/A 1
Frequency (Hz) 36800000 N/A N/A 23600000
Ranging Status Success N/A N/A Success
Modulation 16QAM N/A N/A 16QAM
Symbol Rate (Sym/sec) 5120000 N/A N/A 5120000
Mini-Slot Size 4 N/A N/A 4
Power Level (dBmV) 48.00 N/A N/A 46.50
T1 Timeouts 5 5 5 5
T2 Timeouts 0 0 0 0
T3 Timeouts 5 0 0 0
T4 Timeouts 0 0 0 0

Upstream Burst
Req
(1) Init Maint
(3) Per Maint
(4) Adv Short
(9) Adv Long
(10) Adv UGS
(11)
Modulation Type QPSK QPSK QPSK 16QAM 16QAM 16QAM
Differential Encoding OFF OFF OFF OFF OFF OFF
Preamble Length 56 384 384 96 104 104
Preamble Value Offset 396 6 6 1028 1028 1028
FEC Error Correction (T) 0 0 0 6 8 8
FEC Codeword Information Bytes (K) 16 34 34 150 236 236
Maximum Burst Size 0 0 0 3 0 0
Guard Time Size 8 48 48 8 8 8
Last Codeword Length Fixed Fixed Fixed Shortened Shortened Shortened
Scrambler On/Off ON ON ON ON ON ON

Network Log
First Time Last Time Priority Error Number Description
10/05/2016 23:55:16 GMT 10/05/2016 23:55:16 GMT Error (4) 68010302 DHCP WAN IP - 82.37.36.237
10/05/2016 23:54:42 GMT 10/05/2016 23:54:42 GMT Error (4) 68000407 TOD established
10/05/2016 23:53:06 GMT 10/05/2016 23:53:06 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
10/05/2016 23:52:47 GMT 10/05/2016 23:52:47 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
10/05/2016 23:52:28 GMT 10/05/2016 23:52:28 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
10/05/2016 23:52:24 GMT 10/05/2016 23:52:24 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
10/05/2016 23:52:23 GMT 10/05/2016 23:52:23 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
10/05/2016 23:52:17 GMT 10/05/2016 23:52:17 GMT Notice (6) 84000510 Downstream Locked Successfully
10/05/2016 23:51:45 GMT 10/05/2016 23:51:45 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
10/05/2016 22:17:54 GMT 10/05/2016 22:17:54 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
10/05/2016 19:10:11 GMT 10/05/2016 19:10:11 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
10/05/2016 12:54:43 GMT 10/05/2016 12:54:43 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
10/05/2016 00:23:50 GMT 10/05/2016 00:23:50 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
06/05/2016 04:37:52 GMT 06/05/2016 04:37:52 GMT Error (4) 68010302 DHCP WAN IP - 82.37.36.237
06/05/2016 04:37:22 GMT 06/05/2016 04:37:22 GMT Error (4) 68000407 TOD established
06/05/2016 04:37:11 GMT 06/05/2016 04:37:11 GMT Notice (6) 84000510 Downstream Locked Successfully
06/05/2016 04:36:54 GMT 06/05/2016 04:36:54 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
06/05/2016 04:36:49 GMT 06/05/2016 04:36:49 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
06/05/2016 04:35:10 GMT 06/05/2016 04:35:10 GMT Error (4) 67070100 DBC-ACK not received
06/05/2016 04:34:07 GMT 06/05/2016 04:34:07 GMT Error (4) 67070100 DBC-ACK not received
Refresh Clear Log

Hopefully someone can help shed more light on this issue, which seems to be re-occurring!
Thanks for you time
Last edited by MacmillaN; 11-05-2016 at 01:05.
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Old 11-05-2016, 08:54   #8
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Re: Connection Woes
I know you don't want to, but phone Virgin.
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Old 11-05-2016, 14:20   #9
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Re: Connection Woes
Quote:
Originally Posted by Kushan View Post
I know you don't want to, but phone Virgin.
Currently in work, so have posted on the VM forum regarding this...
If i have not heard anything in 2 days on the forum, then i will give them a ring

Just out of curiosity what seems to be the issue?

thanks
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Old 11-05-2016, 14:39   #10
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Re: Connection Woes
I think going down the forum route is the best idea. They'll be able to look into things their end in their own time, put a shub in the post and then get back to you. I think it will get handled a lot more quickly and efficiently than talking to India.
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Old 20-05-2016, 15:39   #11
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Re: Connection Woes
Just thought i would post a slight update:-

The Engineer fitted a second powered HDU into the property between the Set-top Box and Broadband in another room. The first powered HDU is fitted at the point where the connection comes into the property and attaches to the first Set-top Box.

Here are my current stats-

Downstream DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz) 315000000 267000000 275000000 283000000 291000000 299000000 307000000 323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 11 5 6 7 8 9 10 12
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) 6.74 6.08 6.43 6.74 6.88 6.88 6.65 6.61
RxMER (dB) 36.17 36.84 36.84 36.84 37.09 37.09 36.84 36.61
Pre RS Errors 1015 468 410 307 284 965 922 304
Post RS Errors 936 287 287 292 284 965 922
301



Upstream US-1 US-2 US-3 US-4

Channel Type 2.0 N/A N/A 2.0
Channel ID 2 N/A N/A 1
Frequency (Hz) 30200000 N/A N/A 23600000
Ranging Status Success N/A N/A Success
Modulation 16QAM N/A N/A 16QAM
Symbol Rate (Sym/sec) 5120000 N/A N/A 5120000
Mini-Slot Size 4 N/A N/A 4
Power Level (dBmV) 44.00 N/A N/A 43.00
T1 Timeouts 2 2 2 2
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0


Network Log
First Time Last Time Priority Error Number Description
20/05/2016 12:59:38 GMT 20/05/2016 12:59:38 GMT Error (4) 68010302 DHCP WAN IP - 82.37.36.237
20/05/2016 12:59:08 GMT 20/05/2016 12:59:08 GMT Error (4) 68000407 TOD established
20/05/2016 12:58:56 GMT 20/05/2016 12:58:56 GMT Notice (6) 84000510 Downstream Locked Successfully
20/05/2016 12:57:43 GMT 20/05/2016 12:57:43 GMT Error (4) 67070100 DBC-ACK not received
20/05/2016 12:56:40 GMT 20/05/2016 12:56:40 GMT Error (4) 67070100 DBC-ACK not received
20/05/2016 12:55:37 GMT 20/05/2016 12:55:37 GMT Error (4) 67070100 DBC-ACK not received
20/05/2016 12:54:34 GMT 20/05/2016 12:54:34 GMT Error (4) 67070100 DBC-ACK not received
20/05/2016 12:53:31 GMT 20/05/2016 12:53:31 GMT Error (4) 67070100 DBC-ACK not received
20/05/2016 12:52:27 GMT 20/05/2016 12:52:27 GMT Error (4) 67070100 DBC-ACK not received
20/05/2016 12:51:26 GMT 20/05/2016 12:51:26 GMT Error (4) 67070100 DBC-ACK not received
20/05/2016 12:51:17 GMT 20/05/2016 12:51:17 GMT Error (4) 68010302 DHCP WAN IP - 82.37.36.237
20/05/2016 12:50:46 GMT 20/05/2016 12:50:46 GMT Error (4) 68000407 TOD established
20/05/2016 12:50:36 GMT 20/05/2016 12:50:36 GMT Notice (6) 84000510 Downstream Locked Successfully
20/05/2016 12:50:26 GMT 20/05/2016 12:50:26 GMT Notice (6) 84000510 Downstream Locked Successfully
20/05/2016 12:50:06 GMT 20/05/2016 12:50:06 GMT Error (4) 68000409 TOD not Established
20/05/2016 12:49:45 GMT 20/05/2016 12:49:45 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
20/05/2016 12:49:01 GMT 20/05/2016 12:49:01 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
20/05/2016 12:48:54 GMT 20/05/2016 12:48:54 GMT Warning (5) 84020200 Lost MDD Timeout
20/05/2016 12:48:54 GMT 20/05/2016 12:48:54 GMT Warning (5) 84020200 Lost MDD Timeout
20/05/2016 12:48:54 GMT 20/05/2016 12:48:54 GMT Warning (5) 84020200 Lost MDD Timeout


I have noticed that some T1 time-outs appear to be re-occurring, not sure if this is a major issue!

As someone has stated above T1 errors are known Hub faults and the engineer did state that i could change your modem, but due to current activation problems of new modems being installed today it would mean that you would have no internet for awhile due to them trying to work-through the back-log - So he decided against changing the modem and just done the above!
Last edited by MacmillaN; 20-05-2016 at 15:48.
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