General : Moving the TV cable point to another location

[andycoleman]

Hi,

I currently have a 12 year old LCD TV and a standard Virgin box. We are renovating our lounge and part of that is replacing the TV and updating to the Virgin TiVo box. We are moving things around a bit and the Virgin box is going to be located in the opposite side of the room. In fact where it will be located is not too far from where the cable for the broadband and telephone come in.

I have an AV installer coming in who is doing all of the work to channel HDMI, Ethernet etc cables through walls so it is all neat and tidy. He offered to do the work to move the cable box to it's new location as well but at the time I thought it better to get Virgin to do that bit.

Yesterday I phoned Virgin to get the TiVo box upgraded, for which they are charging me £50 to come and install it. When I asked about someone moving the cable so it comes into a different point in the room they wanted to charge me another £100. The lady did suggest that getting a local person to do the work could be cheaper or even asking the engineer who comes to setup the TiVo box.

As I already have someone coming in to do the other cabling, and he has offered to do the work, I am tempted to just get him to reroute the cable. If go down this route are Virgin likely to complain if in the future something goes wrong? Are they likely to say that because they did not move the cable they are not responsible?

Thanks
Andy

[hedgie]

If you are upgrading from a normal box to TiVO I think you will find the £50 is account activation not physical installation.

Virgin have never charged me for any cabling work in the house but then again its either run externally or stapled to the skirting.

[andycoleman]

Originally Posted by hedgie

If you are upgrading from a normal box to TiVO I think you will find the £50 is account activation not physical installation.

Virgin have never charged me for any cabling work in the house but then again its either run externally or stapled to the skirting.

The existing TV cable is running from the front of the house around the side and comes in via a side wall into the lounge. The cable for the phone and broadband come straight into the lounge from the front. I don't think there is much work to do to just take the cable for the TV through the same place that the phone and broadband come in.

[spiderplant]

That should be covered by the standard install charge. Virgin only charge extra if you want existing kit to be moved.

[1701-e]

Could you not just switch the BB Hub to the current TV location and the TiVo can go into the BB connection?
Or just close off the current TV coax and run TiVO & BB from front connection.

[techguyone]

I moved my tv/broadband point from one side of the room to another by simply buying some cable with the correct screw in ends on (extension cable basically), if it all goes wrong x years in the future, I disconnect the cable and its just as it was. It's really not hard to do. It's taking the **** to be charged £100 or even £50 for that

[jb66]

The techncian will do this as there is no drilling or effort involved

[Stuart]

Originally Posted by spiderplant

That should be covered by the standard install charge. Virgin only charge extra if you want existing kit to be moved.

Indeed, when I had the Tivo installed, the installer offered to install it wherever I wanted.