TiVo Tivo rebooting

Kymmy · 23-07-2015, 10:07

Is anyone else getting their TiVo box rebooting about 1-2 minutes after it fully restarts. It's been doing it all morning to me.

There is a thread on vm community as its not just me but no replies yet from vm apart from a fault on their status page.

chorlton226 · 23-07-2015, 10:28

Mine did once ,about 0915, rebooted but now it's got a network connection error, no catchup or on demand.

spiderplant · 23-07-2015, 10:29

It's a national fault and is under investigation.

Stop It · 23-07-2015, 10:35

Quote:

Originally Posted by spiderplant

It's a national fault and is under investigation.

AH, covered by F003809631 I guess?

I thought that was just a local fault to me, heh. Waking up to Money on 5 Live isn't easy when the box resets every 2 minutes! :p

spiderplant · 23-07-2015, 10:39

Quote:

Originally Posted by Stop It

AH, covered by F003809631 I guess?

Yes that's the one

Stop It · 23-07-2015, 10:44

Quote:

Originally Posted by spiderplant

Yes that's the one

Hopefully whatever gremlins have invaded can be terminated shortly.

I thought initially my TiVo was on it's way out, or it was a software update foible causing a boot loop. My phone sympathised, it got itself caught in it's own reboot cycle this morning too, oops.

MalteseFalcon · 23-07-2015, 11:06

Mine rebooted twice as well, nice to see this is a known fault and not my box on the way out.

According to my Service Status page, there are 3 known issues.

Booting and rebooting due to be fixed by today at 17:00
OD service not working due to be fixed by today at 14:40
TV Anywhere app timing out during login due to be fixed by today at 17:00

Mobes · 23-07-2015, 11:25

Quote:

Originally Posted by spiderplant

Yes that's the one

Spider, mate. If you have ANY influence over the VM 'Staff' on their community page then give them a nudge to at least acknowledge the existence of the corresponding thread over there...

They are utterly useless.

Kymmy · 23-07-2015, 12:55

I now have TV just no network with the online light flashing.. At least now I can watch the tour de froggy

undertakereddie · 23-07-2015, 13:18

At the moment my recording planner and ondemand on my tivo box are not working at the moment. But TV, Broadband and phoneline are working as normal.

philipp · 23-07-2015, 15:14

Same error. Getting an A01 errors now after getting the C133 errors earlier. Its national? Thought it was just local.

spiderplant · 23-07-2015, 16:56

Quote:

Originally Posted by Mobes

Spider, mate. If you have ANY influence over the VM 'Staff' on their community page then give them a nudge to at least acknowledge the existence of the corresponding thread over there...

They are utterly useless.

Sorry, they are a totally different part of the company.

Quote:

Originally Posted by MarkC1984

According to my Service Status page, there are 3 known issues.

Booting and rebooting due to be fixed by today at 17:00
OD service not working due to be fixed by today at 14:40
TV Anywhere app timing out during login due to be fixed by today at 17:00

Three different symptoms but all with the same underlying cause. As I've said before, take the estimated fix times with a large pinch of salt. It's very rare to know how long a fault will take to fix until it's actually fixed.

In the end it was fixed at about 12:30, though would have taken longer for all boxes to recover.

Quote:

Originally Posted by philipp

Same error. Getting an A01 errors now after getting the C133 errors earlier. Its national? Thought it was just local.

C133 was a symptom of the national fault, but A01 is something different. Try giving your box a reboot. You'll have to give VM a call if a reboot doesn't resolve it.

philipp · 23-07-2015, 17:18

Quote:

Originally Posted by spiderplant

Sorry, they are a totally different part of the company.

Three different symptoms but all with the same underlying cause. As I've said before, take the estimated fix times with a large pinch of salt. It's very rare to know how long a fault will take to fix until it's actually fixed.

In the end it was fixed at about 12:30, though would have taken longer for all boxes to recover.

C133 was a symptom of the national fault, but A01 is something different. Try giving your box a reboot. You'll have to give VM a call if a reboot doesn't resolve it.

I already called this morning. We have a different fault reference to the other one F003810269 on the server status page . Spoke to 2nd line support and he said he could see exactly was wrong and I will get a call when its fixed.

The network connecting in settings etc sometimes go through. Other times it gives a C133 error a service not found. So my errors where different each time.

Edit: mine is now fixed.

MalteseFalcon · 31-07-2015, 11:31

Anyone else getting this happening to them today? Rebooted 5 times in 15 minutes here. Is this another national fault or is this my box on the way out?

spiderplant · 31-07-2015, 11:52

It's the same fault that happened last Thursday. It's being worked on.