Well this all came about when my contact was up. I waited just till after the price increases came in which saw my bill at £75. I priced up deals with Sky and BT and took to the phone.
The person i spoke to could only get my bill down to £70 so i proceeded to cancel. 2 days later had a call from retentions who said they did not want to lose my custom why was i leaving and so on.
I told them i was extremely happy with my service just thought i was paying too much for what i was getting. Before my contact ended and the price increase came in i was paying £56 a month so my bill had gone up by £20. The person said was there any service i was willing to change or reduce to get my bill down i said no so he started typing away.
He said he was willing to give me what i had before
100mb broadband
weekend calls and line rental
XLTV (TIVO + V+HD)
for £50.74 a month for 12 months i was shocked as i would have been quite happy to pay what i was paying £56. He also gave me a small bit of credit to cover the fact the contract ended the previous month (it was about £20).
As you can imagine i bit his hand off. No reduction in any services and paying almost £6 a month less than i was before the price increase came in i see that as a result in my book.
Not long after i got this deal i managed to get a good deal for a friend using a different technique, talking with the CEO office. Got her bill down by a tenner a month no loss in services but she was taking some premium services.
If you know what to say and are willing to negotiate you can save quite a bit of money. Virgin will not be losing money on my contract and they have a happy customer for 12 months till its time to deal again
I certainly do not see it as me pushing everybody elses prices up i see it as if they are willing to pay the prices offered to them then that is their business. I am not willing to pay more for the exact same service. If the worst came to the worst i would up and take my custom to Sky or Now TV
Join CF
You are here: 
