TiVo I am fuming at CS

Arthurgray50@blu · 28-05-2014, 21:31

On Monday night, our service went down, we checked the website and found that VM had trouble with BB, and that it would be fixed by Tuesday.

Despite phone calls to CS at VM, this was still not fixed.

We had no BB, then today we gave up and called CS, and got put through to India, and they did not have a clue on how to repair the fault.
First call lasted an hour, and they promised to call back - they never did.

Second call, again to India, they took over our computer. Still couldn't repair the fault and said they would call us back - never did.

Third call, again lasted 45 minutes. This time they repaired the fault - and said that it was a technical fault on their part.

Why can't VM get there act together and find people that know what they are doing. Been without BB for several days. And it was fixed by an engineer who talked my wife how to repair the fault.

All it was, VM put the wrong password that we have had for years. In the wrong section.

My wife followed the direction son VM OWN fault finder, and it still wouldn't work.

Finally, this evening my wife spoke with someone, and he repaired the fault in 20 minutes.

Does anyone know of the email address of the CEO for VM. I have never come across poor CS in my life.

Mad Max · 28-05-2014, 22:00

blue666666 · 28-05-2014, 22:09

This may help link http://www.ceoemail.com/s.php?id=9632

Virgin Media

Mr Tom Mockridge Chief Executive

Email tom.mockridge@virginmedia.co.uk
Telephone 01256 754554
Website http://www.virginmedia.co.uk
Social Media TFY

Postal Address Media House, Bartley Wood Business Park, Hook, Hampshire, RG27 9UPM
Company Number 02591237C

See also Customer Services
Companies House data for UK companies from 02591230 to 02591239

28-05-2014, 22:13

Quote:

Originally Posted by Arthurgray50@blu

On Monday night, our service went down, we checked the website and found that VM had trouble with BB, and that it would be fixed by Tuesday.

Despite phone calls to CS at VM, this was still not fixed.

We had no BB, then today we gave up and called CS, and got put through to India, and they did not have a clue on how to repair the fault.
First call lasted an hour, and they promised to call back - they never did.

Second call, again to India, they took over our computer. Still couldn't repair the fault and said they would call us back - never did.

Third call, again lasted 45 minutes. This time they repaired the fault - and said that it was a technical fault on their part.

Why can't VM get there act together and find people that know what they are doing. Been without BB for several days. And it was fixed by an engineer who talked my wife how to repair the fault.

All it was, VM put the wrong password that we have had for years. In the wrong section.

My wife followed the direction son VM OWN fault finder, and it still wouldn't work.

Finally, this evening my wife spoke with someone, and he repaired the fault in 20 minutes.

Does anyone know of the email address of the CEO for VM. I have never come across poor CS in my life.

You are probably on their, let's wind this guy up list. They probably don't want you as a customer, hence they put you through to India as they don,t know what they are doing. Am surprised that you, being the perfect employee/individual, are not a self made millionaire by now but hey maybe those massive chips on your shoulders got in the way.

Mad Max · 28-05-2014, 22:16

Quote:

Originally Posted by Top banana

You are probably on their, let's wind this guy up list. They probably don't want you as a customer, hence they put you through to India as they don,t know what they are doing. Am surprised that you, being the perfect employee/individual, are not a self made millionaire by now but hey maybe those massive chips on your shoulders got in the way.

PMSL, post of the month..........

**Hugh** · 28-05-2014, 22:23

Play nicely, boys and girls - Arthur has had a bad experience with VM, and is entitled to complain if he wishes.

28-05-2014, 22:59

Quote:

Originally Posted by Hugh

Play nicely, boys and girls - Arthur has had a bad experience with VM, and is entitled to complain if he wishes.

Really, never had such bad cs in his life,what about when he went to Sky for 24 hours or whatever it was.

He is Victor Meldrew 10 times over!

theone2k10 · 28-05-2014, 23:04

Quote:

Originally Posted by Arthurgray50@blu

On Monday night, our service went down, we checked the website and found that VM had trouble with BB, and that it would be fixed by Tuesday.

Despite phone calls to CS at VM, this was still not fixed.

We had no BB, then today we gave up and called CS, and got put through to India, and they did not have a clue on how to repair the fault.
First call lasted an hour, and they promised to call back - they never did.

Second call, again to India, they took over our computer. Still couldn't repair the fault and said they would call us back - never did.

Third call, again lasted 45 minutes. This time they repaired the fault - and said that it was a technical fault on their part.

Why can't VM get there act together and find people that know what they are doing. Been without BB for several days. And it was fixed by an engineer who talked my wife how to repair the fault.

All it was, VM put the wrong password that we have had for years. In the wrong section.

My wife followed the direction son VM OWN fault finder, and it still wouldn't work.

Finally, this evening my wife spoke with someone, and he repaired the fault in 20 minutes.

Does anyone know of the email address of the CEO for VM. I have never come across poor CS in my life.

Here you go bud ceo office i find them pretty good tom.mockridge@virginmedia.co.uk

Stephen · 28-05-2014, 23:19

No broadband for a few days. Oh dear lol.

How did we cope in the days before broadband.

theone2k10 · 28-05-2014, 23:33

Quote:

Originally Posted by Stephen

No broadband for a few days. Oh dear lol.

How did we cope in the days before broadband.

We used pigeons in my day :p

**Maggy** · 28-05-2014, 23:36

I'm wondering where all the help and understanding went that used to be an important part of this site..even if it was only to say there,there.

johnathome · 29-05-2014, 00:59

Quote:

Originally Posted by Maggy J

I'm wondering where all the help and understanding went that used to be an important part of this site..even if it was only to say there,there.

Wasn't this the old NTHellworld site?

Or am i getting confused?

Russ · 29-05-2014, 05:36

Quote:

Originally Posted by johnathome

Wasn't this the old NTHellworld site?

Yes it was but we changed focus 10 years ago from being a site that attacked their failings to one that offered users more support and assistance when the company let them down.

Jimmy-J · 29-05-2014, 06:57

Quote:

Originally Posted by theone2k10

We used pigeons in my day :p

Miles of string and paper cups.

29-05-2014, 07:20

Quote:

Originally Posted by Maggy J

I'm wondering where all the help and understanding went that used to be an important part of this site..even if it was only to say there,there.

I think it's still, there Maggie but some posters are rather extreme too many times and you end up thinking, here we go again.

The OP is one of those, personally I find him incredibly disrespectful to everyone and anyone, wether politicians, senior people at VM, employees at VM, employees at Sky and many more

Whilst not being perfect, I believe in common decency toward other human beings unless I come across someone like Arthur, therefore I won't help and support!