25-05-2013, 10:56
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#1
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Inactive
Join Date: May 2011
Location: northants
Posts: 13
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want to reduce bill
Ok this is my current bill. I want to reduce it to around £50 or less. I'm not bothered about films/sport and I could reduce the B/B to 30mb. My problem is I can't actually cancel the whole thing as I took out a Tivo, which I only use for recording V+ style, and I am still on contract.
Also I'll probably lose the loyalty bonus. Any suggestions about approaching virgin re keeping tv xl and anytime phone,lowering B/B and at the same time getting a good deal??
Your package
Premiere Collection
Talk Unlimited TV Size: X L 1 Additional V Box TiVo Monthly Fee Broadband XL (Up To 60mb) Loyalty Customer
Premiere Collection total£56.00
Promotional offer(s)
You'Re Receiving A Loyalty Discount It's For £8. If You Change Your Package You May Lose This Discount Which Will End 14-MAY-14
Promotional offer(s)CR £8.00
Phone line rental
Line Rental
Phone line rental total£14.99
Premium add-ons
Movies4,Movies5,Sports1,Sports2
Premium add-ons total£32.75
Your package total£95.74
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25-05-2013, 12:17
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#2
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Inactive
Join Date: Jan 2012
Location: Deepest pits of Hell
Age: 41
Posts: 4,964
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Re: want to reduce bill
Retentions, very helpful. Especially if you got a loyalty discount from them. Be polite and explain you need to cut costs and you may end up with a good deal. Worth a try.
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29-05-2013, 10:59
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#3
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Inactive
Join Date: Jun 2003
Posts: 761
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Re: want to reduce bill
Is there a different number for retentions. There used to be an option of " If you're thinking of leaving us press ?" but that's not there anymore.
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29-05-2013, 11:18
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#4
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Inactive
Join Date: Jan 2012
Location: Deepest pits of Hell
Age: 41
Posts: 4,964
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Re: want to reduce bill
150, option 5, option 3. Unless it's changed since I called in February.
---------- Post added at 12:18 ---------- Previous post was at 12:15 ----------
Just been through the menus myself, and it is right, they have just changed the wording of it. Option 5 is moving house, go through and it is press 1 for moving and keeping services, press 2 if you are moving and want to cancel, press 3 if you are leaving for any other reason.
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29-05-2013, 11:20
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#5
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Inactive
Join Date: Sep 2006
Location: Nottingham
Services: Virgin TV XL, Broadband XL (60), Phone XL, Windows 7 Media Centre
Posts: 284
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Re: want to reduce bill
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29-05-2013, 11:42
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#6
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Inactive
Join Date: Jun 2003
Posts: 761
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Re: want to reduce bill
Many thanks both 
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29-05-2013, 12:02
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#7
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Inactive
Join Date: May 2011
Location: northants
Posts: 13
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Re: want to reduce bill
Well the link worked and virtually got through straight away.
Basically I'm now on the Essentials package with 2 recording boxes and xl tv for £57.
Not brilliant but a lot cheaper than I was on.
The new customer offers are always much better than existing customers but I wanted to keep virgin B/B and I would need to get a phone line connected up if going elsewhere so it saves the bother.
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