Poor Vodafone customer services

[Ken W]

I had to call Vodafone customer services and when a agent finally answered I told them my problems, they transferred me without passing my details of my problems so I had to tell the new agent my problem, they transferred me without passing on my problem so yet again I needed to explain my problem!
They only partially resolved my problem.

I rate them 1 out of 10 for customer services.

[idi banashapan]

it's why i left them years ago and will never go back.

[Jimmy-J]

And their website is naff, and talk about slow!

I stick with them because I can connect to them in most places I go but agreed their web site is useless if you want to top up a PAYG phone.

[Lee_Vodafone]

Originally Posted by Ken W

I had to call Vodafone customer services and when a agent finally answered I told them my problems, they transferred me without passing my details of my problems so I had to tell the new agent my problem, they transferred me without passing on my problem so yet again I needed to explain my problem!
They only partially resolved my problem.

I rate them 1 out of 10 for customer services.

Hi Ken W,

It's disappointing to read about your experience but thanks for making me aware of it.

If you'd like me to look into your concerns could you email me with you details via the Contact us form here and quote the code WRT135 - Fao Lee in the subject line?

Once sent you'll receive an automated reply with a reference number. To ensure that it reaches me could you update the thread with this and I'll get back to you as soon as I can?

Kind regards,

Lee

Web Relations Team

Vodafone UK

[adzii_nufc]

Originally Posted by Maggy J

I stick with them because I can connect to them in most places I go but agreed their web site is useless if you want to top up a PAYG phone.

Nice to see I'm not the only one that has to hit pay up to 10 times for them to take the money for the topup... companies being slow to take your money! virtually unheard of.

Originally Posted by adzii_nufc

Nice to see I'm not the only one that has to hit pay up to 10 times for them to take the money for the topup... companies being slow to take your money! virtually unheard of.

In the end I can only use vouchers to top up.

Originally Posted by Lee_Vodafone

Hi Ken W,

It's disappointing to read about your experience but thanks for making me aware of it.

If you'd like me to look into your concerns could you email me with you details via the Contact us form here and quote the code WRT135 - Fao Lee in the subject line?

Once sent you'll receive an automated reply with a reference number. To ensure that it reaches me could you update the thread with this and I'll get back to you as soon as I can?

Kind regards,

Lee

Web Relations Team

Vodafone UK

Is this spam or just laughable??!! Talk about dirty washing in public! I always out big faceless corporations on Twitter - that gets stuff done - they don't like being blasted on Twitter.

[Ken W]

Originally Posted by Lee_Vodafone

Hi Ken W,

It's disappointing to read about your experience but thanks for making me aware of it.

If you'd like me to look into your concerns could you email me with you details via the Contact us form here and quote the code WRT135 - Fao Lee in the subject line?

Once sent you'll receive an automated reply with a reference number. To ensure that it reaches me could you update the thread with this and I'll get back to you as soon as I can?

Kind regards,

Lee

Web Relations Team

Vodafone UK

Lee_Vodafone

If you read the first messsage that will tell you all you need to know about what my problems with your customer services.

[adzii_nufc]

I wouldn't send the email anyway, you chance to type it all out only for the webpage to send your browser into oblivion.

[Lee_Vodafone]

Originally Posted by Ken W

Lee_Vodafone

If you read the first messsage that will tell you all you need to know about what my problems with your customer services.

Hi Ken W,

Thanks for coming back to me.

Your initial post suggested that your concerns hadn't been fully resolved.

In the event that this remains the case feel free to email me as per the contact details provided.

Kind regards,

Lee

Web Relations Team

Vodafone UK

^^^

This is a lesson in how NOT to do customer service.

Just proves that Yodafone are crap!

[Lee_Vodafone]

Hi Lsainsbury,

It's a shame to see that you feel this way.

Just to provide a little background, the Web Relations Team have been helping customers via independent forums for a few years now and while we've not had cause to reply to anyone on the Cable Forum before we do regularly provide assistance on other forums such as Money Saving Expert (MSE) and Consumer Action Group (CAG).

Naturally, there's nothing compelling anyone to contact us but we do try to be as helpful as possible.

Kind regards,

Lee

Web Relations Team

Vodafone UK

Originally Posted by Lee_Vodafone

Hi Lsainsbury,

It's a shame to see that you feel this way.

Just to provide a little background, the Web Relations Team have been helping customers via independent forums for a few years now and while we've not had cause to reply to anyone on the Cable Forum before we do regularly provide assistance on other forums such as Money Saving Expert (MSE) and Consumer Action Group (CAG).

Naturally, there's nothing compelling anyone to contact us but we do try to be as helpful as possible.

Kind regards,

Lee

Web Relations Team

Vodafone UK

If I had an issue with a company, I'd take it up with them direct.

Any Tom, Dick or Harry could pose as an CS agent for XYZ company on a forum. It's very unprofessional on a public forum IMO.

How do we know you really work for Vodafone? There's lots of scams and fraud on the web and doing CS this way smells of something fishy. I'm sure Vodafone have their own forums for unhappy customers.

[DES_1001]

Hi All,
Well i've been here for a long time and can say Lee does work for Vodafone, although mods still need to check his credentials.
Lee Does help people over at the consumer action Group, to which i am a member.