Superhub Another Superhub release soon?

APS · 18-09-2012, 16:30

Anyone seen this:

http://www.theregister.co.uk/2012/09...iling_punters/

Says another firmware release is being tested - not sure by whom though?

BenMcr · 18-09-2012, 16:41

That would be this test http://community.virginmedia.com/t5/...ad/m-p/1455178

qasdfdsaq · 18-09-2012, 17:46

"The modem/router combi networking box supplied to VM punters has repeatedly been flagged up as crappy"

Well that's colourful...

General Maximus · 18-09-2012, 18:46

I love it. It is nice to see another site hitting the nail on the head.

"Virgin Media STILL

working on fix for SuperHub"

"Complaints have continued to trickle into Vulture Central about the kit's inability, among other things, to offer stable wireless connections"

"It's certainly the case that the word SuperHub is synonymous with Fail"

Flipping brilliant

qasdfdsaq · 18-09-2012, 19:12

Which sounds catchier, SuperFail or FailHub?

kwikbreaks · 18-09-2012, 19:27

Tsk tsk.

The Register has form for highlighting Superhub woes.

I absolutely loved this quote...

Quote:

We were also told by the company's spokesman that it was a VM customer's "prerogative" to spend cash on a separate router as the problem, he insisted, was a firmware one and nothing to do with the SuperHub's hardware.

So given VM haven't released the firmware source to allow third party versions to be used instead of the now admittedly faulty VM firmware just what difference does it make whether the errors are caused by firmware or hardware. I'll be interested just how firmware can improve the two postage stamp sized PCB internal antennas too.

General Maximus · 18-09-2012, 20:07

Quote:

Originally Posted by qasdfdsaq

Which sounds catchier, SuperFail or FailHub?

i like SuperFail because it provides an indication as to the severity and scale of rubbishness

Quote:

Originally Posted by kwikbreaks

So given VM haven't released the firmware source to allow third party versions to be used instead of the now admittedly faulty VM firmware just what difference does it make whether the errors are caused by firmware or hardware. I'll be interested just how firmware can improve the two postage stamp sized PCB internal antennas too.

and the joke is that when I had an arguement with customer relations last November when I upgraded to 100mbit and they took my vmng300 away the person I spoke to told me I shouldn't want it back because although the shub was rubbish before, the most recent fw release (r29) was the bees knees and fixed all the issues so I should be wantting a shub. Funny how they are still at it a year later.

adduxi · 18-09-2012, 21:50

You do realise Carl will be here with the case for the Defence soon ......

Stuart · 18-09-2012, 21:55

Quote:

Originally Posted by qasdfdsaq

Which sounds catchier, SuperFail or FailHub?

How about we call it Superhub? This is, after all, a help forum and if people are googling for help with the hub, they will probably use Superhub as a search term rather than SuperFail or FailHub.

qasdfdsaq · 18-09-2012, 22:05

How about we're discussing an article that calls the Superhub synonymous with Fail?

jb66 · 18-09-2012, 22:17

Fail hub?

Rob King · 18-09-2012, 22:20

got this email tonight
We wanted to let you know that we've been busy improving your Super Hub. So you might notice your WiFi working better around the house. Don't worry you won't need to do anything, just use the service as normal. Here are also a few things you can do to give your broadband a bit of a boost and get the most out of your superfast speed.

1 Give your signal the all-clear
Clear some space around your Super Hub to remove any obstacles between your devices. Furniture, your TV, even fish tanks can block your signal. So give your hub at least a metre of clear space for a better connection.

2 Switch channel to speed up.
Wireless stuff at home or next door's network could cause interference. Try changing the channel on your router to a less busy one. To see how, race over to our website for more info.

3 Go from Wireless to Wired.
Wireless is great for every day use, but it's never going to be as quick as a wired connection. So when you need maximum speed, try using an Ethernet cable to connect your computer. You would have been given this at time of your install.

4 Reboot for a boost.
Switching off your computer and Super Hub and restarting them after 60 seconds could be all your new speeds need for a little extra acceleration.

Stuart · 18-09-2012, 22:23

Quote:

Originally Posted by qasdfdsaq

How about we're discussing an article that calls the Superhub synonymous with Fail?

You can discuss that without changing the name.

18-09-2012, 22:42

2 Switch channel to speed up.
Wireless stuff at home or next door's network could cause interference. Try changing the channel on your router to a less busy one. To see how, race over to our website for more info.

I love this

"Race over to our website", unless you're (dis)connected wirelessly to the Superhub.

BenMcr · 18-09-2012, 23:11

Quote:

Originally Posted by kwikbreaks

So given VM haven't released the firmware source to allow third party versions to be used instead of the now admittedly faulty VM firmware just what difference does it make whether the errors are caused by firmware or hardware. I'll be interested just how firmware can improve the two postage stamp sized PCB internal antennas too.

There would be no way to make a 3rd party version. As far as I know, any firmware code release would either compromise the security of BPI+ that is being used to prevent cloning, or barr it from the network due to lack of appropriate security credentials.