Superhub only got one download channel

Blairhoyle · 28-07-2012, 16:53

Been having problems with SH again, bloody thing has reset twice today.

phoned 150 and they did some mucking around etc. I notice that my traffic light, which is normally blue is now in fact green.

current results include:

Downstream Channels Lock Status Channel ID Frequency Modulation Rx Power SNR Pre RS Errors Post RS Errors
Locked 55 323000000 Hz QAM256 -6.0 dBmV 32.4 dB 1764152 111147
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Upstream Channels Lock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked 4 35800000 Hz ATDMA 49.5 dBmV 16QAM 6400000 20480 Kbits/sec
Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec
Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec
Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec

After they did the rejigging with my SH I was told to switch off my computer and SH for 10 minutes then switch it back on and everything will be back to normal.

Now my speed has dropped from 100meg upgrade back to my normal 50meg.

[img]Download Failed (1)[/img]

vmfriend · 28-07-2012, 17:03

Have you got the R36 firmware ?

If you post your connection stats some knowledgable folks on here will be able to help.

Blairhoyle · 28-07-2012, 17:05

Quote:

Originally Posted by vmfriend

Have you got the R36 firmware ?

If you post your connection stats some knowledgable folks on here will be able to help.

yes I'm on R36

what section do I get the connection stats?

vmfriend · 28-07-2012, 17:10

If you use modem mode go to 192.168.100.1

If you don't use modem mode go to 192.168.0.1

No need to 'log in'

Top right hand corner, router status, click on it and post the stats from the downstream section, upstream section and operation configuration section.

Are the problems with 'speed' or just the fact the hub is resetting ?

craigj2k12 · 28-07-2012, 17:11

http://192.168.100.1

in the top right (dont log in)

Blairhoyle · 28-07-2012, 17:12

Downstream DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 323000000 Hz N/A N/A N/A N/A N/A N/A N/A
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked N/A N/A N/A N/A N/A N/A N/A
Channel ID 55 N/A N/A N/A N/A N/A N/A N/A
Modulation QAM256 N/A N/A N/A N/A N/A N/A N/A
Symbol Rate (Msym/sec) 6.952000 N/A N/A N/A N/A N/A N/A N/A
Interleave Depth I=12
J=17 N/A N/A N/A N/A N/A N/A N/A
Power Level (dBmV) -3.5 dBmV N/A N/A N/A N/A N/A N/A N/A
RxMER (dB) 40.4 dB N/A N/A N/A N/A N/A N/A N/A

Upstream US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A N/A
Channel ID 4 N/A N/A N/A
Frequency (Hz) 35800000 Hz N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation QAM16 N/A N/A N/A
Symbol Rate (Sym/sec) 5120000 N/A N/A N/A
Mini-Slot Size 128 N/A N/A N/A
Power Level (dBmV) 46.0 dBmV N/A N/A N/A
T1 Timeouts 0 N/A N/A N/A
T2 Timeouts 0 N/A N/A N/A
T3 Timeouts 1 N/A N/A N/A
T4 Timeouts 0 N/A N/A N/A

General Configuration Network Access Allowed
Maximum Number of CPEs 1
Baseline Privacy Enabled
DOCSIS Mode EU DOCSIS 3.0
Config File
Primary Downstream Service Flow SFID 752
Max Traffic Rate 111000000 bps
Max Traffic Burst 10000 bytes
Min Traffic Rate 0 bps
Primary Upstream Service Flow SFID 751
Max Traffic Rate 5120000 bps
Max Traffic Burst 16320 bytes
Min Traffic Rate 0 bps
Max Concatenated Burst 16320 bps
Scheduling Type BestEffort

vmfriend · 28-07-2012, 17:16

Your provisioned for 100mb have you been downloading alot, you may have hit STM (or whatever their traffic management is called nowadays)

Unsure as to why you would only have one channel sorry.

arcimedes · 28-07-2012, 17:24

You only have one downstream channel locked so you will not get 100Mb ( you share the channel with a lot of other subscribers. I have had this problem in the past and you need to phone VM to sort it out.

Blairhoyle · 28-07-2012, 17:26

Quote:

Originally Posted by arcimedes

You only have one downstream channel locked so you will not get 100Mb ( you share the channel with a lot of other subscribers. I have had this problem in the past and you need to phone VM to sort it out.

christ it was them that originally mucked about with it and I did everything i asked and now I have this

---------- Post added at 16:26 ---------- Previous post was at 16:26 ----------

Quote:

Originally Posted by vmfriend

Your provisioned for 100mb have you been downloading alot, you may have hit STM (or whatever their traffic management is called nowadays)

Unsure as to why you would only have one channel sorry.

haven't DL much today no.

qasdfdsaq · 28-07-2012, 17:47

Restart the modem/router. If it still only gets one channel you have a network fault.

Blairhoyle · 28-07-2012, 19:34

Quote:

Originally Posted by qasdfdsaq

Restart the modem/router. If it still only gets one channel you have a network fault.

tried that mate.

still getting the same issue.

am on to VM just now, still getting the green traffic light

---------- Post added at 18:02 ---------- Previous post was at 16:57 ----------

its saying I have no access to the internet but I actually do have internet access

[img]Download Failed (1)[/img]

---------- Post added at 18:31 ---------- Previous post was at 18:02 ----------

right I seem to have gotten it sorted

http://www.speedtest.bbmax.co.uk/res...581&v=16639226

but why is thinkbroadband still coming up with the red lines for dropped packets?

[img]Download Failed (1)[/img]

---------- Post added at 18:34 ---------- Previous post was at 18:31 ----------

I've deleted my graph and started again.

hicks · 29-07-2012, 00:41

If you still only have only one d/s channel locked then there's an issue regardless of speedtest results

Blairhoyle · 29-07-2012, 08:41

Quote:

Originally Posted by hicks

If you still only have only one d/s channel locked then there's an issue regardless of speedtest results

I now have 5 channels locked after phoning them up

vmfriend · 29-07-2012, 10:33

No guarantee the two are mutually exlusive, probably a local network issue that has resolved itself or been fixed.

Ultimately you appear to be back to normal which is good.

Blairhoyle · 29-07-2012, 20:10

well now am back to how i was yesterday.

Downstream Channels Lock Status Channel ID Frequency Modulation Rx Power SNR Pre RS Errors Post RS Errors
Locked 55 323000000 Hz QAM256 -7.0 dBmV 29.8 dB 2359045 0
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Upstream Channels Lock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked 4 35800000 Hz ATDMA 49.8 dBmV 16QAM 6400000 20480 Kbits/sec
Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec
Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec
Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec