Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | Slow speed in modem mode

You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin Media Internet Service
Reload this Page Superhub : How long does an upgrade take
Register FAQ Community Calendar

How long does an upgrade take
Reply
 
Thread Tools
Old 04-07-2012, 12:36   #1
richard s
Permanently Banned
 
Join Date: Jan 2012
Location: Near France
Services: Tivo XL 150mb broadband L phone
Posts: 1,817
richard s is the helpful onerichard s is the helpful onerichard s is the helpful onerichard s is the helpful onerichard s is the helpful onerichard s is the helpful onerichard s is the helpful onerichard s is the helpful onerichard s is the helpful onerichard s is the helpful onerichard s is the helpful onerichard s is the helpful onerichard s is the helpful onerichard s is the helpful onerichard s is the helpful onerichard s is the helpful onerichard s is the helpful onerichard s is the helpful one
How long does an upgrade take
Hi All

Last week I phoned to upgrade my broadband to 60mb - has long does it take to send a super hub out to me and the upgrade to be in place. It seems like I have been forgotten!

Do I need to re-phone.


cheers
Richard
richard s is offline   Reply With Quote
Advertisement
Old 04-07-2012, 13:13   #2
boroboi
cf.geek
 
Join Date: Mar 2005
Location: Middlesbrough [TS10]
Age: 39
Services: TT Fibre Large 78mbit
Posts: 967
boroboi has a fine set of Quadsboroboi has a fine set of Quadsboroboi has a fine set of Quadsboroboi has a fine set of Quadsboroboi has a fine set of Quadsboroboi has a fine set of Quadsboroboi has a fine set of Quadsboroboi has a fine set of Quadsboroboi has a fine set of Quadsboroboi has a fine set of Quadsboroboi has a fine set of Quadsboroboi has a fine set of Quadsboroboi has a fine set of Quadsboroboi has a fine set of Quads
Re: How long does an upgarde take
Superhub can take 1-5 days, upgrade should be relatively quick once the superhub is activated
boroboi is offline   Reply With Quote
Old 04-07-2012, 17:03   #3
kwikbreaks
cf.mega poster
 
Join Date: May 2010
Services: Plusnet FTTC, FoxSat HDR for TV, Vonage VOIP.
Posts: 2,082
kwikbreaks has reached the bronze age
kwikbreaks has reached the bronze agekwikbreaks has reached the bronze agekwikbreaks has reached the bronze agekwikbreaks has reached the bronze agekwikbreaks has reached the bronze agekwikbreaks has reached the bronze agekwikbreaks has reached the bronze agekwikbreaks has reached the bronze age
Re: How long does an upgrade take
My Superhub for an upgrade came via Yodel.
Ordered sometime Tuesday and hub arrived Thursday.
Upgrade was done as soon as the Superhub was activated.
kwikbreaks is offline   Reply With Quote
Old 04-07-2012, 18:58   #4
jempalmer
Guest
 
Location: West Sussex
Services: 500gb Tivo & V+. TV XL, 60MB BB, M Phone.
Posts: n/a
Re: How long does an upgrade take
As far as I understand it, the delivery time varies. However, once you receive the Shub the activation is very quick. Call them and they activate it within a few minutes.
  Reply With Quote
Old 04-07-2012, 20:15   #5
RealDiamond
Inactive
 
Join Date: Jan 2006
Location: Bournemouth
Services: Free^60meg No, Free^30meg Yes, TV M, Phone M. Running Kubuntu 12.04+Chromium Browser On Free laptop
Posts: 457
RealDiamond is just really niceRealDiamond is just really niceRealDiamond is just really niceRealDiamond is just really niceRealDiamond is just really niceRealDiamond is just really nice
Re: How long does an upgrade take
Er just some more info to show the other side.
when I phoned for my upgrade. I Got an engineer to install my Hub as I was pre told before.( may have been PM here ) It would be quicker than postal Delivery, Also the mail has a habit of being delivered when no ones home even buy HDNL, which means a even longer wait. As it would be days before I could collect from the delivery company drop points.
Config file for New speed took over 5 hours. As paper work from engineer had not been done/processed.
Swings and roundabouts +/-
RealDiamond is offline   Reply With Quote
Old 04-07-2012, 20:15   #6
kwikbreaks
cf.mega poster
 
Join Date: May 2010
Services: Plusnet FTTC, FoxSat HDR for TV, Vonage VOIP.
Posts: 2,082
kwikbreaks has reached the bronze age
kwikbreaks has reached the bronze agekwikbreaks has reached the bronze agekwikbreaks has reached the bronze agekwikbreaks has reached the bronze agekwikbreaks has reached the bronze agekwikbreaks has reached the bronze agekwikbreaks has reached the bronze agekwikbreaks has reached the bronze age
Re: How long does an upgrade take
When I got my upgrade they told me up front what day the SH would be delivered.
kwikbreaks is offline   Reply With Quote
Old 04-07-2012, 20:27   #7
RealDiamond
Inactive
 
Join Date: Jan 2006
Location: Bournemouth
Services: Free^60meg No, Free^30meg Yes, TV M, Phone M. Running Kubuntu 12.04+Chromium Browser On Free laptop
Posts: 457
RealDiamond is just really niceRealDiamond is just really niceRealDiamond is just really niceRealDiamond is just really niceRealDiamond is just really niceRealDiamond is just really nice
Re: How long does an upgrade take
Quote:
Originally Posted by kwikbreaks View Post
When I got my upgrade they told me up front what day the SH would be delivered.
Does not seam to be the standard Service you got then, Must have made the extra effort or HDNL system auto generated the delivery slot when they did your order but failed with others.
RealDiamond is offline   Reply With Quote
Old 04-07-2012, 20:36   #8
kwikbreaks
cf.mega poster
 
Join Date: May 2010
Services: Plusnet FTTC, FoxSat HDR for TV, Vonage VOIP.
Posts: 2,082
kwikbreaks has reached the bronze age
kwikbreaks has reached the bronze agekwikbreaks has reached the bronze agekwikbreaks has reached the bronze agekwikbreaks has reached the bronze agekwikbreaks has reached the bronze agekwikbreaks has reached the bronze agekwikbreaks has reached the bronze agekwikbreaks has reached the bronze age
Re: How long does an upgrade take
It could have been because I called through retentions and they did it all. I never call CS.
kwikbreaks is offline   Reply With Quote
Old 07-07-2012, 14:07   #9
Smilie
Inactive
 
Join Date: Nov 2003
Location: Dorset
Posts: 399
Smilie is a glorious beacon of lightSmilie is a glorious beacon of lightSmilie is a glorious beacon of lightSmilie is a glorious beacon of lightSmilie is a glorious beacon of lightSmilie is a glorious beacon of lightSmilie is a glorious beacon of light
Re: How long does an upgrade take
Im still on 20mb BB
and according to usain bolt im getting upgraded soon

do they send me letters, call me or something to arrange for the superhub?

sorry for jumping into this thread dont really want to open another thread about upgrades
Smilie is offline   Reply With Quote
Old 07-07-2012, 14:51   #10
RealDiamond
Inactive
 
Join Date: Jan 2006
Location: Bournemouth
Services: Free^60meg No, Free^30meg Yes, TV M, Phone M. Running Kubuntu 12.04+Chromium Browser On Free laptop
Posts: 457
RealDiamond is just really niceRealDiamond is just really niceRealDiamond is just really niceRealDiamond is just really niceRealDiamond is just really niceRealDiamond is just really nice
Re: How long does an upgrade take
If your on the 20Mb/s service that due the speed upgrade to 60Mb/s
They should Phone and write as they will want to give you the superhub but not untill bolt says you have been upgraded normaly...

They won't be in a rush
RealDiamond is offline   Reply With Quote
Reply

« Previous Thread | Next Thread »

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT +1. The time now is 19:51.

Contact Us - Service Status - Cable Forum - Archive - Privacy Statement - Terms of Service - Top

Server: osmium.zmnt.uk
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2025, vBulletin Solutions Inc.
All Posts and Content are © Cable Forum
Copyright © 2025 Cable Forum Hosted On Hetzner Cloud