Have you been caught out with your 'free minutes'?

Boaz · 30-04-2012, 13:52

Okay so I have the 100 free minutes every month. Thought this month as I needed to contact PC Specialist about our PC would use my free minutes, great.

So I get my mobile bill and find Â£23 slapped on top of it for using an 08...number.

Only then did I check the small print!

I thought free minutes around the UK meant free minutes but obviously not. Won't make that mistake again.

Have you been caught out with your 'free minutes'?

BenMcr · 30-04-2012, 13:53

Nope, because I read up what was and wasn't included before I got the contract

30-04-2012, 13:58

Quote:

Originally Posted by Boaz

Okay so I have the 100 free minutes every month. Thought this month as I needed to contact PC Specialist about our PC would use my free minutes, great.

So I get my mobile bill and find Â£23 slapped on top of it for using an 08...number.

Only then did I check the small print!

I thought free minutes around the UK meant free minutes but obviously not. Won't make that mistake again.

Have you been caught out with your 'free minutes'?

All mobile network providers charge for those sort of numbers ,that's why you always get the warnings about "calls are free from a land line but could cost considerably more from a mobile"

mark1234 · 30-04-2012, 14:06

This is what www.saynoto0870.com was invented for.

v0id · 30-04-2012, 15:21

Even 0800 numbers are chargeable via mobile operators, something OFCOM are looking into

hansi · 22-05-2012, 19:12

You could download the 0800 Wizard app which re-routes calls to 0800, 0808and 0500 numbers using your bundled minutes.

mikewilk · 23-05-2012, 12:31

We have a couple of old tesco pay as you go sims still in old phones with a bit of credit on them,they are handy if like us you dont have a landline for ringing 0800 numbers,if you miss the first zero of it becomes a normal tesco call which on our old sims is 8p a min,dont know about the newer ones though.
My main mobile is 3 and they say that wont work on theirs.nowadays its poor company service when only 0800 numbers are offered we have moved on now and more people only have mobile phones.

mike

hansi · 23-05-2012, 13:50

On the contrary, I would rather ring an 0800 number than 0845 or 0870

mikewilk · 23-05-2012, 14:03

Quote:

Originally Posted by hansi

On the contrary, I would rather ring an 0800 number than 0845 or 0870

Its not rocket science as they say why cant they just add a normal land line for the use of possibly millions of people who have free min in there contract.

BenMcr · 23-05-2012, 14:22

Who in particular are you talking about?

mikewilk · 23-05-2012, 14:39

Quote:

Originally Posted by BenMcr

Who in particular are you talking about?

Company's who have so called customer service departments that can only be reached via 0800 ect numbers,great when we lived in a wired world but technology moves on.

BenMcr · 23-05-2012, 15:06

As far as I understand it, 08 numbers are used as they allow more complex routing and call management systems to be used

01 numbers are fine if you just have one call centre, but if you have multiple ones across multipe countries, then they can't be used

Tis one of the reasons 03 number exist - charged the same as a normal landline, but work the same as 08 numbers

TbGbe · 23-05-2012, 16:26

Quote:

Originally Posted by BenMcr

Tis one of the reasons 03 number exist - charged the same as a normal landline, but work the same as 08 numbers

Wasn't that the "original" intention of 0845 ?

BenMcr · 23-05-2012, 16:34

0845 numbers were 'Lo-Call' so originally were designed to be a lower cost than calling a landline nationally (which is no longer seperate from a local landline costs)

TbGbe · 23-05-2012, 18:52

Yes, but the complex routing still applied, didn't it?
Just always been puzzled by introduction of 03 instead of using 0845 (unless it was a simple not enough numbers problem) - anyway dead horses and flogging come to mind.