Superhub Thinking of getting superhub

mentalis · 19-08-2012, 15:20

At the moment I have a separate wireless router and modem, and I am thinking of changing to the superhub.

I am on broadband L so would have to buy one - and apparently that's Â£75. The VM person suggested upgrading to XL for a while, get a superhub, then downgrade - which makes sense. (Presumably they hope I prefer 60Mb to 20Mb - when I get upgraded - and hope I don't change back)

I haven't been keeping up with superhub developments. In the early days the opinion was it was a crock o'exrement. is this still the case, or is it a worthwhile piece of kit now?

moowow! · 19-08-2012, 15:24

i can't comment on the super hub not had it long enough, but if you call VM call centre and say your going to leave because your unhappy with the speed doubling delay, they will upgrade and give you a super hub for free

th'engineer · 19-08-2012, 16:11

i have one coming on tuesday

PaulW2V · 19-08-2012, 16:21

Quote:

Originally Posted by mentalis

I haven't been keeping up with superhub developments. In the early days the opinion was it was a crock o'exrement. is this still the case, or is it a worthwhile piece of kit now?

I upgraded to 60Mb in June and had so many problems relating to extremely slow speeds that I was calling VM three of four times a week. Every engineer that called had nothing good to say about the Superhub and one engineer was even considering giving me the modem that is used for the 50Mb service as I had downgraded to 30Mb while the problems persisted.

Instead he put my Superhub was put into modem mode and I was given a DIR-615 router to use. My problems disappeared immediately. Admittedly, the firmware on the Superhub has been upgraded since but I've left the DIR-615 connected and have decided not to use the Superhub on its own as both a modem and a router. The DIR-615 has a few more options that can be configured so I prefer it to the router in the Superhub anyway.

Download speeds are very good and I usually download software ISOs at 7.4Mb/s, the maximum for a 60Mb connection.

Although my problem was solved the cause was never found.

mentalis · 19-08-2012, 16:28

So it sounds as though not all the problems have been ironed out yet.

With my router/modem set up I haven't had a lot of problems, although today I did have problems with the Internet dropping out. I was continually rebooting the modem and router - only having to do one would have been easer (not to mention having to keep two pieces of kit juiced up)

th'engineer · 19-08-2012, 18:11

i am going to plug into my router in that case

thesilverfox · 19-08-2012, 20:32

I got a new superhub with my upgrade to 30 meg.4 months ago.
wireless is useless will lose connection 10 foot away from the hub .went back to my trusty belkin wireles router, now have connection outside in the garden. talked to one of virgin cable diggers at weekend and he told me a new superhub is comming out very soon to sort out all the wirless problems we all have !!!!, we will all be sent one
so he said
I will wait and see????

vmfriend · 19-08-2012, 21:15

I would be surprised if:

A: The VM 'digger' knew anything about a new super hub let alone what VM's plans are
B: VM will replace all the existing super hubs carte blanche, not gonna happen and any savvy business would know this (it would be new installs and replacements only)

General Maximus · 19-08-2012, 21:24

I know the extra speed is appealing dude but at the end of the day if it aint broken dont fix it. Normally I would have been the first one to jump in on a thread like this and tell you how pants the shub is (and vmfriend wouldnt have beaten me up for it) but I have been away all weekend and just got back. It has worked out quite well because other people have said it instead of me which makes it all the more sweeter

If and when VM do bring out a new shub dont get it straight away. Going by their track record with this shub, despite their assurances of lengthy and rigourous testing, it will be bug ridden from day one and take 2 years of firmware updates to get it half working.

Gadgie · 19-08-2012, 23:04

Quote......"talked to one of virgin cable diggers at weekend and he told me a new superhub is comming out very soon to sort out all the wirless problems we all have !!!!, we will all be sent one"

I really hope so, mind you I wonder why they just cant improve the Superhub we have just now?

I was lucky as they left me the old router, which I now use, and its a lot better now, I can even get a signal out in our summer house in the garden

Vieil Homme · 20-08-2012, 09:20

For reasons best known to VM they sent me a second SHub and they don't want it back. I know the wireless range is rubbish but they must have a value it has not been out of the original box.

qasdfdsaq · 20-08-2012, 14:54

The same thing has happened to numerous people - as I've said years ago, it makes a pretty decent cheap WAP. Flog it on Ebay. VM evidently don't care any more than they used to about old modems...

General Maximus · 20-08-2012, 15:20

I would love to know whether the postage costs exceed the production costs which would explain why they dont want it back

Stephen · 20-08-2012, 15:42

Quote:

Originally Posted by thesilverfox

I got a new superhub with my upgrade to 30 meg.4 months ago.
wireless is useless will lose connection 10 foot away from the hub .went back to my trusty belkin wireles router, now have connection outside in the garden. talked to one of virgin cable diggers at weekend and he told me a new superhub is coming out very soon to sort out all the wireless problems we all have !!!!, we will all be sent one
so he said
I will wait and see????

Sorry but this is total nonsense. He would be one of the last to know about new kit being developed. They would also not send every customer one.

To the OP I have had my current superhub Since October and get great wireless signal and have no problems with it at all.

You will find on here, primarily only the people having issues will talk about it and you tend not to hear from those who are having no problems at all.

Sephiroth · 20-08-2012, 15:43

What's missing from this thread (unless I missed it) is that you shoould have to pay Â£75 for a piece of junk (or to use the OP's phrase "a crock o'exrement". Except in modem mode where it's perfectly good.

But then you already have a modem. So stay with that is the advice you're getting.

EDIT: To address Stephen's point - the silent majority is no evidence of satisfactory product, particularly if they've quietlt gone to modem mode to get round the rubbish wireless performance. The stuff we see on here simply shouldn't happen. In the VM Forum, the official staff have openly acknowledged the SH's failings. BTW if you've seen the photos of the SH's insides and where the wireless postage stamp sized antennae are glued you'd have no doubts about the veracity of my opinion.

In modem mode, my SH is flawless.