I got this weird letter from BT ...

Sephiroth · 09-03-2012, 02:44

The envelope says it's exciting news about BT Infinity.

Yes - my free 80 meg upgrade!

Wrong: "We're giving you an even better BT Infinity Modem for free. The new modem improves your modem cvonnection, so your BT Infinity will be even better".

I didn't know that my 38/8 had anything that needed improving by way of a new modem.

So what's that all about?

gazzae · 09-03-2012, 10:11

Apparently some of the modems had an issues with overheating and this caused disconnections. BT are replacing all these modems. I'd mine replaced last week.

Sephiroth · 09-03-2012, 10:28

So their letter is a load of spin and gollox. Possibly dishonest. I've never lost service.

I hate that.

pabscars · 09-03-2012, 10:40

Quote:

Originally Posted by Sephiroth

So their letter is a load of spin and gollox. Possibly dishonest. I've never lost service.

I hate that.

Granted it should have read

Hay up Seph, how's it goin, listen dude we messed up with the modem we gave you last time, it just aint up to the job, so have another one on us for free oh and by the way, were giving you a free speed boost by way of compensation.

Laters

BT

I remember Qas I think mentioned some of the old modems had overhearting issues and it was recommended they were wall mounted, I'm guessing the new speed would cause them to run even hotter so in order to prevent loss of service they are correctly replacing the duff kit.

Sephiroth · 09-03-2012, 11:06

Hi Pabs - is that official? A free upgrade?

pabscars · 09-03-2012, 11:33

Quote:

Originally Posted by Sephiroth

Hi Pabs - is that official? A free upgrade?

Should know by now Seph, there's nowt official about anything I say........

I take it the speed upgrade isn't FOC then ?

Sephiroth · 09-03-2012, 11:52

Found it:

http://www.theregister.co.uk/2012/01...m_replacement/

Thanks all.

qasdfdsaq · 09-03-2012, 12:09

Indeed. BT are pro-actively replacing modems where the old(er) revisions are known to sometimes overheat. A more reliable (and less prone to overheating) modem is not a bad thing, and hey, they've admitted responsibility and are doing it FOC to you with no loss of service (straight up engineer swap).

The wording of the letter is a bit.. colourful... but they're taking their service seriously and doing something about it before you complain, which not all providers would.

---------- Post added at 11:09 ---------- Previous post was at 11:07 ----------

Quote:

Originally Posted by pabscars

I take it the speed upgrade isn't FOC then ?

I can't see any reason why it won't be.

pabscars · 09-03-2012, 12:14

Quote:

Originally Posted by qasdfdsaq

I can't see any reason why it won't be.

The only reason I queried it was because I thought that Seph was insinuating the upgrade wasnt actually free.

I assumed it would be too

craigj2k12 · 09-03-2012, 14:41

I didnt think they were replacing them due to losing connection, I thought it was a fire hazard

qasdfdsaq · 09-03-2012, 15:54

It is not a fire hazard.

pabscars · 09-03-2012, 16:11

Quote:

Originally Posted by qasdfdsaq

It is not a fire hazard.

Not unless you set fire to it

Turkey Machine · 09-03-2012, 20:53

It's the BT Retail spin on the modem replacement. Nothing major, just Openreach replacing equipment they maintain and service.