Superhub Modem Mode to Router Mode....No Internet Connection

Superblade7 · 22-01-2012, 18:16

All,

Just wondered if anyone can offer any advice as I may be missing something really simple but it's baffling me at present.

Got a new SH just after Xmas as my previous one was faulty. Set this one up and it's been working fine but I've generally had it in modem mode as I only occasionally need wireless and my laptop is connected via Ethernet.

Wireless has worked fine on the last couple of occasions I have used it but tonight I switched from modem mode to router mode and although my laptop and other devices can detect and connect to the wireless network, it's coming up with an error message saying no internet connection available. Even if I disconnect my laptop from the wireless network, it still says no internet connection available via the Ethernet connection whilst in router mode.

I haven't changed any settings or anything just literally disabled modem mode and gone back to full router mode. I've now switched it back to modem mode and the connection is back and working fine. I've tried it a couple of times now just in case there was a temporary loss of service but it's the same both times. I even tried rebooting the SH in router mode but to no avail.

I've checked all the power levels etc and everything seems fine, just doesn't seem to accept there is an internet connection in router mode.

Grateful for any advice as I'm sure it must be something really obvious, just can't quite put my finger on it.

Cheers

Superblade7

thenry · 22-01-2012, 18:19

did you try the pin hole reset, holding down for at least 20 seconds ?

http://help.virginmedia.com/system/s...ICLE_ID=345041

Superblade7 · 22-01-2012, 18:28

Not yet thenry, wanted to try and avoid losing all my personalised settings if possible. If that's the only way though I'll have to do it.

thenry · 22-01-2012, 18:30

do it

Superblade7 · 22-01-2012, 19:00

Tried and failed. Full reset and still the same issue, think the router mode has had it!

Better get onto VM!

thenry · 22-01-2012, 19:04

why do you switch between both modes so often?

Superblade7 · 22-01-2012, 19:19

More secure - rarely use the wireless so don't see the point of having it broadcasting all the time. Just got a couple of devices that need connecting to Internet occasionally but are way too far away from the SH for a wired connection.

fryster2005 · 22-01-2012, 19:33

Quote:

Originally Posted by Superblade7

More secure - rarely use the wireless so don't see the point of having it broadcasting all the time. Just got a couple of devices that need connecting to Internet occasionally but are way too far away from the SH for a wired connection.

Pretty sure you fan just hide ssid broadcast?

Superblade7 · 22-01-2012, 19:36

Quote:

Originally Posted by fryster2005

Pretty sure you fan just hide ssid broadcast?

Hi fryster, you can hide the SSID but any wireless device can still detect your network, just not it's name.

thenry · 22-01-2012, 19:54

Disable both wireless and radio. Or create a solid long password. What your doing isn't needed but each to their own.

Superblade7 · 23-01-2012, 16:58

Tried turning the SH off from around 9pm last night to around 5pm tonight. Switched back on and did another pin hole reset and no improvement

So basically, in modem mode it works perfectly but in router mode in claims there is no Internet connection either wired or wireless. Seems really strange that one mode works and the other doesn't.

Gonna ring VM in a bit as the only thing I can put this down to is a faulty SH.

Just wondered if anyone else had ever experienced this same problem?

thenry · 23-01-2012, 17:05

Whats that switching modes constantly until you brake it?

AndyCalling · 23-01-2012, 17:12

It is very insecure to connect directly through modem mode to PC with no router, as you will not have any NAT going on. Do not do this. Either set up a properly secure wireless key or turn off the wireless radio on the router. Both options are way more secure than running NAT free which is just foolish.

I guess you should switch to router mode, then turn the Shub off, then on again after 30 Secs. Possibly it will then detect things properly. If not, get another Shub, but DON'T run it without a NAT in place.

Superblade7 · 23-01-2012, 18:42

Andy, didn't realise it was insecure connecting the pc directly to the SH in modem mode so thanks for the advice. I've been in touch with VM and they've said it's a faulty SH so another on the way. Once I've got the new one, I'll stick with router mode and disable the SSID broadcast and set up an access list so this should be more secure.

Cheers Superblade7

Sephiroth · 23-01-2012, 19:56

BTW, it's not insecure if you have a firewall running in the attached PC.

Ask AndyCalling to explain his somewhat blanket view.