New Customer Vs Existing Customers.

db133 · 14-12-2011, 11:08

Do you feel that New Customers get a better deal than Existing Customers at VM ?

The reason I ask is because my weekly delivery of VM junk mail. Offers for new customers on the same bundle 6 HD channels, a new TiVo box and Fast and reliable broadband.

All of which I do not receive !

In any event kind regards.

BenMcr · 14-12-2011, 12:09

And what did Virgin say when you phoned them to discuss your upgrade options?

db133 · 14-12-2011, 15:26

Quote:

Originally Posted by BenMcr

And what did Virgin say when you phoned them to discuss your upgrade options?

I do not mean to be picky but the question was :

Do you feel that New Customers get a better deal than Existing Customers at VM ?

mcintg · 14-12-2011, 15:27

I find it help if you ring them up periodically - say once a year. I usually don't end up saving money but they tend to manage to upgrade some stuff for about the same money.

Stephen · 14-12-2011, 15:32

Quote:

Originally Posted by mcintg

I find it help if you ring them up periodically - say once a year. I usually don't end up saving money but they tend to manage to upgrade some stuff for about the same money.

Well if you are getting stuff upgrade for the same money. i.e no extra then you are actually saving money

db133 · 14-12-2011, 15:43

Quote:

Originally Posted by mcintg

I find it help if you ring them up periodically - say once a year. I usually don't end up saving money but they tend to manage to upgrade some stuff for about the same money.

As the question was: Do you feel that New Customers get a better deal than Existing Customers at VM ?

Your responce indicates a yes vote.

yes = 2 votes

no = 0 votes

---------- Post added at 14:43 ---------- Previous post was at 14:41 ----------

Quote:

Originally Posted by Stephen

Well if you are getting stuff upgrade for the same money. i.e no extra then you are actually saving money

Can you go through the figures with us please ?

BenMcr · 14-12-2011, 15:44

Quote:

Originally Posted by db133

As the question was: Do you feel that New Customers get a better deal than Existing Customers at VM ?

Your responce indicates a yes vote.

yes = 2 votes

no = 0 votes

Think you are placing your own bias on the comment there

New customers get different offers than existing customers. However to complain that you aren't getting the best you could because you haven't even contacted Virgin to see what your options are isn't really a fair comparison

db133 · 14-12-2011, 15:58

Quote:

Originally Posted by BenMcr

Think you are placing your own bias on the comment there

New customers get different offers than existing customers. However to complain that you aren't getting the best you could because you haven't even contacted Virgin to see what your options are isn't really a fair comparison

1. Yes I agree with you.

2. The different offers that you of the VM staff mention indicates (with a view to the above ;-)) that its now:

yes = 3 votes

no = 0 votes

Kind regards take care.

Peter_ · 14-12-2011, 15:59

Quote:

Originally Posted by db133

Do you feel that New Customers get a better deal than Existing Customers at VM ?

The reason I ask is because my weekly delivery of VM junk mail. Offers for new customers on the same bundle 6 HD channels, a new TiVo box and Fast and reliable broadband.

All of which I do not receive !

In any event kind regards.

If you do not ring up and ask you will never ever know what is on offer, go on give it a try.

BenMcr · 14-12-2011, 16:01

Quote:

Originally Posted by db133

1. Yes I agree with you.

2. The different offers that you of the VM staff mention indicates (with a view to the above ;-)) that its now:

yes = 3 votes

no = 0 votes

Kind regards take care.

Again, your own bias to my post. If I had to vote it would actually be No.

Thanks

db133 · 14-12-2011, 16:13

Well I'm lost now.

You would vote No. (New Customers get a better deal than Existing Customers at VM ?) because existing customers can ring up and obtain a better deal.

BenMcr · 14-12-2011, 16:21

Exactly.

db133 · 14-12-2011, 16:25

Revised vote:

yes = 2 votes

no = 1 vote

---------- Post added at 15:25 ---------- Previous post was at 15:22 ----------

Quote:

Originally Posted by BenMcr

Exactly.

So thats VM are happy to overcharge but only existing customers who do not ring up and obtain a better deal..........

BenMcr · 14-12-2011, 16:26

Quote:

Originally Posted by db133

So thats VM are happy to overcharge but only existing customers who do not ring up and obtain a better deal..........

Except that's not the question you are asking

Also Virgin aren't overcharging - they are continuing to charge the agreed contract price for your services.

db133 · 14-12-2011, 16:27

Exactly.