SD CH103 STV, Warbled Sound

VMboy · 29-08-2011, 15:17

Anyone in the STV area using Virgin Media TV CH103? Reason for asking is that I have noticed sound warble issues on that channel only, for instance on Sat evening the sound was not right and at times off key, but when I switched to CH853 from London it was fine.

Support told me to turn the STB off at the wall, wait 30 seconds and turn back on again, so I am hoping the issue does not return, I am slightly doubtful that this will fix it as I am sure I tried this once before and it didn't solve the problem.

It just seems to be that particular channel, I wonder what could be causing this.

Digital Fanatic · 29-08-2011, 15:21

Quote:

Originally Posted by VMboy

Anyone in the STV area using Virgin Media TV CH103? Reason for asking is that I have noticed sound warble issues on that channel only, for instance on Sat evening the sound was not right and at times off key, but when I switched to CH853 from London it was fine.

Support told me to turn the STB off at the wall, wait 30 seconds and turn back on again, so I am hoping the issue does not return, I am slightly doubtful that this will fix it as I am sure I tried this once before and it didn't solve the problem.

It just seems to be that particular channel, I wonder what could be causing this.

I see you are throwing your toys out of the pram over this on the VM forum?

http://community.virginmedia.com/t5/...es/td-p/687803

could be anything, a signal level issue or a problem with STV itself. Has anyone else in Scotland noticed this?

VMboy · 29-08-2011, 15:30

Quote:

Originally Posted by Digital Fanatic

I see you are throwing your toys out of the pram over this on the VM forum?

http://community.virginmedia.com/t5/...es/td-p/687803

could be anything, a signal level issue or a problem with STV HD itself. Has anyone else in Scotland noticed this?

Why would it have anything to do with HD when I made it clear it was SD? perhaps if you took more time to read the post instead of trying to be sarcastic.

Bit surprised by your comments being that you work for Virgin Media.

Digital Fanatic · 29-08-2011, 15:55

Quote:

Originally Posted by VMboy

Why would it have anything to do with HD when I made it clear it was SD? perhaps if you took more time to read the post instead of trying to be sarcastic.

Bit surprised by your comments being that you work for Virgin Media.

my apologies over the HD bit, the rest still stands.

Lighten up

I'm sure if it was a regional issue it would have been picked up as more would complain over a popular channel like STV.

---------- Post added at 14:55 ---------- Previous post was at 14:42 ----------

Just another thought... the sound is always off-key on X-Factor if that's what you were watching

Do you get freezing pictures too or is it just sound?

VMboy · 29-08-2011, 16:12

Quote:

Originally Posted by Digital Fanatic

my apologies over the HD bit, the rest still stands.

Lighten up

I'm sure if it was a regional issue it would have been picked up as more would complain over a popular channel like STV.

---------- Post added at 14:55 ---------- Previous post was at 14:42 ----------

Just another thought... the sound is always off-key on X-Factor if that's what you were watching

Do you get freezing pictures too or is it just sound?

Just sound, and it wasn't the prog you mentioned.

Digital Fanatic · 29-08-2011, 16:18

Quote:

Originally Posted by VMboy

Just sound, and it wasn't the prog you mentioned.

I'd monitor it and see if it happens again... I take it you don't get any problems like that on other channels?

VMboy · 29-08-2011, 16:25

Quote:

Originally Posted by Digital Fanatic

I'd monitor it and see if it happens again... I take it you don't get any problems like that on other channels?

Nope, just seems to be that one.

STV have this programme called Nightshift on in the early hours showing various parts of Scotland taken in a helicopter with a presenter talking with music on in the background, and even that was affected.

But yeah, will monitor it.

Media Boy UK · 29-08-2011, 16:46

Quote:

Originally Posted by Digital Fanatic

I see you are throwing your toys out of the pram over this on the VM forum?

http://community.virginmedia.com/t5/...es/td-p/687803

could be anything, a signal level issue or a problem with STV itself. Has anyone else in Scotland noticed this?

The last time I watch STV (Saturday night) my sound was fine - but the time was 8pm.

jb66 · 29-08-2011, 16:47

So why ask for a technician, do you think there is a physical fault that he can fix?

VMboy · 29-08-2011, 16:59

Quote:

Originally Posted by jb66

So why ask for a technician, do you think there is a physical fault that he can fix?

What do you think!

Digital Fanatic · 29-08-2011, 17:09

Quote:

Originally Posted by Media Boy

The last time I watch STV (Saturday night) my sound was fine - but the time was 8pm.

Cheers MB.

If anyone else has an issue with STV and sound, then please post in this thread. I'll take a look regionally on wednesday if I can.

VMboy · 29-08-2011, 17:19

Quote:

Originally Posted by Digital Fanatic

Cheers MB.

If anyone else has an issue with STV and sound, then please post in this thread. I'll take a look regionally on wednesday if I can.

It was Sat night prog at 21:15 on STV, but hey, it was noticed again earlier this afternoon hence the reason for my call to support.

Digital Fanatic · 29-08-2011, 17:34

Quote:

Originally Posted by VMboy

It was Sat night prog at 21:15 on STV, but hey, it was noticed again earlier this afternoon hence the reason for my call to support.

ok, cheers.

jb66 · 29-08-2011, 18:02

Quote:

Originally Posted by VMboy

What do you think!

My box froze for a few seconds earlier, might call up too, see if I can get a principal technician

VMboy · 29-08-2011, 18:27

Quote:

Originally Posted by jb66

My box froze for a few seconds earlier, might call up too, see if I can get a principal technician

The problems I have been having are nothing to do with freezing for a few seconds. trying to be smart again are we.

---------- Post added at 17:24 ---------- Previous post was at 17:20 ----------

Funny how there is always a smart ass hanging around here jb66 just happens to be one of them.

---------- Post added at 17:27 ---------- Previous post was at 17:24 ----------

Quote:

Originally Posted by jb66

So why ask for a technician, do you think there is a physical fault that he can fix?

Just shows you how much you know asking a stupid question like that being that you call yourself a VM Tech.

I pity the folks that are unlucky enough to have you call round.