Virgin media availability

alexbg · 25-03-2011, 23:11

Hi there

I would be very grateful if anyone could please point me in the right direction of who I can approach with this.

Basically, in the area of Glasgow where I live, I am getting an extremely poor Broadband Service - at best I can only hit 2MB through my BT line - which is pretty frustrating at the best of times. I have pursued this with BT, however I keep getting told that I am too far from my exchange (Springburn) to get a faster service.

So - in the meantime - I have been looking at alternative services in my area - much to my surprise, there is no Cable service in my area at all - I have been on the phone to Virgin Media today about this, the guy I spoke to was pretty unhelpful, he just kept going on something about how there were "no more available licences" for new cabling, so there wasn't really any chance of getting a cable service in my area at all. Is anyone else aware of this "licencing" issue as regards companies laying new cables - or have I just been fed a large pile of bullsh*t?

Has anyone else out there been able to successfully push for getting a cable service installed in your area? If so, I would love to hear how you went about it - any advice would be greatly appreciated.

Thanks for reading this.

Regards

Alex

Robroyston, Glasgow

Peter_ · 26-03-2011, 05:11

Try posting in this thread http://www.cableforum.co.uk/board/62...be-we-can.html

alexbg · 26-03-2011, 18:27

Thanks Masque - I've sent that guy a PM re my situation, however I've not yet received a reply - will keep an eye on it and see how it goes.... :-)

I also note that you work for Virgin Media - what's your thoughts on this - have you ever heard about this "licencing issue" which is preventing new cabling from being done?

Peter_ · 26-03-2011, 19:35

Quote:

Originally Posted by alexbg

Thanks Masque - I've sent that guy a PM re my situation, however I've not yet received a reply - will keep an eye on it and see how it goes.... :-)

I also note that you work for Virgin Media - what's your thoughts on this - have you ever heard about this "licencing issue" which is preventing new cabling from being done?

I am a technical support agent whereas that is his job so he will be the best person to answer, also post in that thread as well.

zzikester · 09-08-2011, 10:45

I have been in contact with Maurice Daw at Virgin Media. The robroyston area around Brookfield Estate is getting cabled as we speak as I am sure you have seen. They are waiting on Scottish Power to complete their part and then they expect to complete for service by end September. However they did promise me that it would have been complete lat Autumn so we will see. 100Mb broadband now thats what I am talking about

xAnthonyFordx · 17-08-2011, 18:35

Just contacted a customer service expert for virgin media regarding fibre optic in robroyston brookfield area this is what they said:

Me: Hi there i was just contacting regarding people have been saying there is going to be fibre optic broadband in my area robroyston glasgow brookfield estate i would like to know if this is true or not.

Emma: Hi Anthony, Yes we can confirm there is going to be fibre optic cable in your area by the middle or end of september. If you have any questions regarding this just call 0845 840 7777 to speak with them.

So things looking forward for robroyston broadband in our area so we dont get stuck with 0.5 mbps :\ yawn takes for ever to load anything.

xAnthonyFordx · 25-08-2011, 14:04

Hi there just wondering if you could tell me. My broadband was at 90-110kbp/s and now today its at 45kbp/s wow what a diffrence can't even load a webpage or youtube video? do you know anything wriong in my area?

G33 1SJ

Many thanks if you can help