Bypass Indian Call Centers!

KungFuKitty · 18-08-2011, 15:47

Hi all

Just a quick tid-bit i learnt today when calling VM to change some things around in my own account.. most of you will probably already know but i didn't! so passing this along...

When i called via 150 number pressing (5) for retentions i talked to a bloke who let me know that going through retentions is usually the best way for most things you'll want to do, as you bypass the indian call centers and get straight through to one of the two UK-based ones that arn't usually too busy.

He said they are able to assist you in everything other than Billing and Tech Support, in which case he said it's possible for them to just forward you on to another UK based call center, dodging the indian sites all together!

Thought this might be useful to some of you who find it hard to understand the people in the Indian call centers or simply don't like 'em

~ KFK.

P.S: Apologies for wrong section, not sure where it would be suitable!

Blairhoyle · 18-08-2011, 16:21

so if I phone them asking why me speed isn't what it should be they will transfer me to a UK department who will help me?

KungFuKitty · 18-08-2011, 17:06

According to the guy i spoke to yes, just make sure you go through retentions.
UK help can be obtained from 8am - 8pm, all of it can be settled through UK centers if you state to retentions that you can't understand indian CS lol.

Nopanic · 18-08-2011, 17:39

yeah ok ..

Ignitionnet · 18-08-2011, 18:03

Probably not wise to have this widespread. Get everyone doing this and fairly rapidly retentions get tied up as a glorified switchboard and UK TS/CS get tied up with retentions transfers, eventually retentions get prevented from transferring calls in cases where people genuinely need UK assistance rather than wanting to bypass offshore - not good.

phileas · 18-08-2011, 18:14

I think we all need asistance from a UK call centre.

kwikbreaks · 18-08-2011, 18:30

Quote:

Originally Posted by Ignitionnet

Get everyone doing this

Considering VM have several million customers I doubt the few hundred that will see this thread will have any great impact.

KungFuKitty · 18-08-2011, 20:12

Quote:

Originally Posted by kwikbreaks

Considering VM have several million customers I doubt the few hundred that will see this thread will have any great impact.

Exactly

if it helps a few people avoid some stress on CF it's worth it!

**Maggy** · 18-08-2011, 21:33

It is however amazing how much this sort of info gets passed on to other forums..and the small number will soon escalate.

I do have one tip that won't annoy VM staff so much and that is to actually phone CS at around 8 am and you more likely get a UK based operative.

KenK · 18-08-2011, 21:52

Quote:

Originally Posted by Maggy J

I do have one tip that won't annoy VM staff so much and that is to actually phone CS at around 8 am and you more likely get a UK based operative.

Useful info, but at 8am I'm usually on my way to work. If I didn't turn up they'd wouldn't pay me, and then I'd have no services to phone VM CS about ...

Nopanic · 19-08-2011, 05:54

Quote:

Originally Posted by Ignitionnet

Probably not wise to have this widespread. Get everyone doing this and fairly rapidly retentions get tied up as a glorified switchboard and UK TS/CS get tied up with retentions transfers, eventually retentions get prevented from transferring calls in cases where people genuinely need UK assistance rather than wanting to bypass offshore - not good.

you'll find once people call up and don't get put through to a UK agent they'll soon get the message

I think it was you who said how much Retentions will do to keep someone

bandit2329 · 19-08-2011, 06:22

Hi have always used this way to contact vm.

Russ · 19-08-2011, 07:08

Thanks for the tip - trying this would make me far more inclined to call CS than hoping whatever the problem is will "sort itself out". Having an Indian callcentre really puts me off contacting VM

Efour · 19-08-2011, 08:35

I agree, Ive recently been having(still having) connection problems and after 4 attempts to put my case across to Indian employees i got lucky and had a Uk one that heleped me within 3 minutes.

The offshore staff are good at doing the dog work but cant deviate from the script at all so its a total waste of time for anything more difficult with your service providings.

19-08-2011, 12:24

Why not ring the 0800 052 0431 (given by VM reps) until you get a UK bod!