Quote:
Kana Reference xxxxxx
Virgin Media order number: (xxxxxxxx)
Virgin Media reference: (xxxx)
Dear Mr xxxxxx,
Reference xxxxxxxx
We're delighted that you've decided to take another service with us.
We're pleased to say we can give you a special bundle offer of <input offer e.g. 2 for £20>, saving you even more money than you thought on your Virgin Media services. We'll be in touch again soon to confirm everything in a letter, but in the meantime, and if you need any help along the way, give us a call on 0845 454 1111*, or for free on 150 from your Virgin Media phone.
By taking another service your new 12 months contract covers all the services that make up your bundle offer at the new monthly charge we've agreed. Your new charges will start from your next bill. And just so you know, all the other terms and conditions of your original contract stay exactly the same.
If you decide to change your mind within the first 7 days, simply fill in and return the 'Right to Cancel' form tucked away with your letter coming in the post and you can return to the way things were before. Your new additional service is also covered by our 28 day money back guarantee, so it you're not entirely satisfied with your new service, just give us a call. Not that we think you'll want to, of course!
Your Installation
We're sending one of our technicians round on <date> between <time slot> to install your Virgin Media services. It should only take about two hours to get all the equipment up and running.
We hope you'll carry on enjoying all the benefits of being a Virgin Media customer and can't wait to look after you again this year.
Kind regards,
The Virgin Media Team
*Calls cost up to 5p per minute from Cable landlines. 7p connection charge applies to all chargeable calls made by Virgin Media customers. Calls from non-cable lines may vary.
AR-SOS-WS
web.salesteam@virginmedia.co.uk
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Has the employee forgotten to fill out the offer or is this standard procedure to leave me guessing how much this will cost/ when they will install?
Also, i haven't even agreed to any prices yet or had any phone calls like they said.
The only things edited in this email are places where there are x's
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