Stuck at "Ranging" problem with HITRON DOCSIS 3.0. Some help please.

Hey guys. I will leave the proper introductions for another time. Got my cable connection today after many years with an Adsl connection. It's a HITRON DOCSIS 3.0 as mentioned in the title.
»www.hitron.com.tw/en/main.php?ac···ow&id=19

First of all its my fault that this happened. Just saying it in advance. Here's the story.

Since I'm a curious guy by nature, even if sometimes the results/outcome in not in my favor I was eager to try something. As I said after the tech guys left, I wanted to try something. The cable setup as most of you is this: Direct cable to the house, onto the Isolator(system outlet) and then on the Modem and Cable box. I wanted to see if it would work with the cable directly connected to the modem. Yeah.. Too much spare time.

So what I did, is I took the main cable IN from picture 1 and attached it to the HITRON Modem(picture 2). Since I got "No Connectivity" from the connection I just put everything back. And the "No Connectivity" still continued. I rebooted the modem, reset to its defaults from its settings page but nothing worked.

So I called the company and they confirmed the connection is down too and its gonna take half to one week for the tech support. TV works normally btw.

I have posted my log from the modem page. Any help and info would be greatly appreciated guys. Thank you in advance.

[Stuart]

to CableForum

Please bear in mind that we are a UK based Cable TV and Internet forum. As such, we may not be able to offer much help.

Thank you very much Stuart and what you said, is noted... But then again, knowledge is universal..