28-03-2011, 19:26
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#1
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Inactive
Join Date: Jan 2011
Posts: 37
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Virgin media 20>30
Right, just been on the phone to virgin media enquring about upgrading my BB.
I currently am on the VIP20 package with 3 extra V boxes
This comes to a total of £100 ish
I rang up and asked if they could do any better deals, mainly upgrade me to 30Mb, bear in mind i have been with them for about 5 years, always payed bills etc, and they said that I'm on a fantastic deal!,
Lets recap, the same for new customers would be £105 PM with 30Mb BB, im paying £100 for 20Mb.
The woman on the line told me it would be £5 extra a month for 30Mb and and extra £30 activation
So much for treating your customer right
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29-03-2011, 05:59
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#2
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Inactive
Join Date: Jan 2011
Location: Northwest
Posts: 2,249
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Re: Virgin media 20>30
So they offered you the same deal as a new customer and you're not happy ?
Sounds like a fair deal to me, I would expect you to be able to get the £30 refunded if you speak to the right person, due to the amount you spend, but I'm not in sales or customer care..
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29-03-2011, 06:03
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#3
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cf.mega poster
Join Date: Aug 2009
Posts: 5,386
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Re: Virgin media 20>30
The better deal is VIP50. Thats the most discounted package
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29-03-2011, 15:29
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#4
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Inactive
Join Date: Jan 2011
Location: Crawley
Services: Sky TV in the living room, Freeview in the bedroom. Plusnet Unlimited Fibre
Posts: 632
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Re: Virgin media 20>30
I would go for the VIP50 if I were you as well.
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30-03-2011, 18:33
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#5
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Inactive
Join Date: Jan 2011
Posts: 37
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Re: Virgin media 20>30
Quote:
Originally Posted by Nopanic
So they offered you the same deal as a new customer and you're not happy ?
Sounds like a fair deal to me, I would expect you to be able to get the £30 refunded if you speak to the right person, due to the amount you spend, but I'm not in sales or customer care..
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It doesn't sound like a good deal to me, after all the thousands they've made out of me already, they could at least cut me some slack and nock a bit off.
And I would go for VIP50, but it'll clock in at over £115, in my opinion the extra tenner doesn't justify the 30mb extra speed/no stm, ill just download outside peak hours anyway 
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30-03-2011, 19:22
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#6
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cf.mega poster
Join Date: Aug 2009
Posts: 5,386
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Re: Virgin media 20>30
And skysports movies HD?
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30-03-2011, 19:32
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#7
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Inactive
Join Date: Jan 2011
Posts: 37
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Re: Virgin media 20>30
ah, nah i'll just sticck where I am for now 
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30-03-2011, 19:51
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#8
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Inactive
Join Date: Jan 2011
Location: Northwest
Posts: 2,249
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Re: Virgin media 20>30
Quote:
Originally Posted by anc1en7z
It doesn't sound like a good deal to me, after all the thousands they've made out of me already, they could at least cut me some slack and nock a bit off.
And I would go for VIP50, but it'll clock in at over £115, in my opinion the extra tenner doesn't justify the 30mb extra speed/no stm, ill just download outside peak hours anyway |
Your not doing them a favour you know  you're paying for a service..
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