22-03-2011, 10:38
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#1
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Guest
Location: Essex
Services: vm broadband tvxl TiVo, v+ sky sports and phone.
Posts: n/a
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Security breach play.com
Hi just recieved an email from play.com to say their systems have been compromised and certain customers emails and names may have slipped out.
Dear Customer.
Email Security Message
We are emailing all our customers to let you know that a company that handles part of our marketing communications has had a security breach. Unfortunately this has meant that some customer names and email addresses may have been compromised.
We take privacy and security very seriously and ensure all sensitive customer data is protected. Please be assured this issue has occurred outside of Play.com and no other personal customer information has been involved.
Please be assured we have taken every step to ensure this doesn’t happen again and accept our apologies for any inconvenience this may have caused some of you.
Customer Advice
Please do be vigilant with your email and personal information when using the internet. At Play.com we will never ask you for information such as passwords, bank account details or credit card numbers. If you receive anything suspicious in your email, please do not click on any links and forward the email on to privacy@play.com for us to investigate.
Thank you for continuing to shop at Play.com and we look forward to serving you in the future.
Play.com Customer Service Team
OH dear  . Just posting in case anyone has not seen this.
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22-03-2011, 10:40
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#2
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Security breach play.com
Just as well I use a unique email address for play.com Will be able to see where any Spam emails come from
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22-03-2011, 10:45
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#3
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Mum 30/09/20 Dad 08/08/24
Join Date: Mar 2004
Location: Galactic Sector ZZ9 Plural Z Alpha, A secret Moonbase (shh don't tell anybody)
Age: 56
Services: 2 x TiVo 360s, SH5. Samsung Galaxy Note 10+ 5G, Ton's of Smart Home stuff, & Cuddy Toy
Posts: 17,243
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Re: Security breach play.com
Becareful this could be a scam and not from play.com
This is the header I get
is
Return-Path: <v-ejcege_fiodecco_kghklao_kghklao_a@bounce.newslette rs.play.com>
a valid play.com address?
__________________
I'm a Trustee & Secretary for a local charity
STAY AT HOME: I found out that mum will never walk again as the coronavirus attacked her nervous system. She died on September 30th.
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22-03-2011, 10:46
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#4
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Security breach play.com
Not sure how it's a scam. There is nothing in it asking for information, and the only e-mail address in it is a valid play.com one
It has also gone to the correct email address I used for play.com as well
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22-03-2011, 10:51
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#5
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Mum 30/09/20 Dad 08/08/24
Join Date: Mar 2004
Location: Galactic Sector ZZ9 Plural Z Alpha, A secret Moonbase (shh don't tell anybody)
Age: 56
Services: 2 x TiVo 360s, SH5. Samsung Galaxy Note 10+ 5G, Ton's of Smart Home stuff, & Cuddy Toy
Posts: 17,243
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Re: Security breach play.com
Quote:
Originally Posted by BenMcr
Not sure how it's a scam. There is nothing in it asking for information, and the only e-mail address in it is a valid play.com one
It has also gone to the correct email address I used for play.com as well
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True but if you get any emails from "play.com" asking you to click on a link, DON'T. Goto the play.com site via you own explorer.
__________________
I'm a Trustee & Secretary for a local charity
STAY AT HOME: I found out that mum will never walk again as the coronavirus attacked her nervous system. She died on September 30th.
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22-03-2011, 10:52
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#6
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-
Join Date: Jul 2003
Location: Poole, Dorset
Age: 40
Services: FreeSat+
Tivo
V-Box
VM 60MBit
Posts: 13,365
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Re: Security breach play.com
Quote:
Originally Posted by Hom3r
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Looks like it, it goes to an account on the play.com domain
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22-03-2011, 10:53
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#7
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Security breach play.com
Quote:
Originally Posted by Hom3r
True but if you get any emails from "play.com" asking you to click on a link, DON'T. Goto the play.com site via you own explorer.
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Had no plans to lol
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22-03-2011, 11:10
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#8
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Inactive
Join Date: Dec 2007
Posts: 18,385
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Re: Security breach play.com
It's a genuine email..
Moved to the Security forum
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22-03-2011, 12:35
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#9
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R.I.P.
Join Date: Jun 2003
Location: Near Sandy Heath transmitter
Services: BT
Posts: 19,325
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Re: Security breach play.com
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22-03-2011, 13:19
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#10
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Guest
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Re: Security breach play.com
this information is often leaked/sold by data collecting companies. Most of us in one way or another are on such a list somewhere. This info can net those selling it quite a bit of money.
There is always a option to tick when you register anywhere 3rd party blar blar some is a tick to opt in and other ( the crafty ones) are tick to opt out which means if you aint read it properly and assume its a tick giving permission your data is on a list
Sky for example is an opt out company you actually have to deny permission or by default your info is shared
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22-03-2011, 20:22
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#11
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Guest
Location: Near Hungerford, West Berkshire
Services: TV: Sky HD, Landline: BT,
Mobile: Orange, Internet: Quite Slow!
Posts: n/a
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Re: Security breach play.com
More info here at BBC News
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22-03-2011, 20:40
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#12
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cf.geek
Join Date: Jun 2003
Location: great yarmouth
Services: Zen Fibre, Asus RT-AC68U
Posts: 900
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Re: Security breach play.com
Interestingly gmail let this through without flagging as spam.
related to the play email leaks?
[img]Download Failed (1)[/img]
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22-03-2011, 21:07
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#13
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Inactive
Join Date: Dec 2004
Posts: 3,403
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Re: Security breach play.com
Quote:
Originally Posted by deadite66
Interestingly gmail let this through without flagging as spam.
related to the play email leaks?
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Probably because the spam email was sent over a compromised network that has a valid SPF record. Google will give a lot of positive weight to a spam or phishing email if it has SPF:PASS in the header.
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22-03-2011, 22:09
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#14
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Inactive
Join Date: Dec 2007
Posts: 18,385
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Re: Security breach play.com
Another email from PLAY.COM
Quote:
Dear Customer,
As a follow up to the email we sent you last night, I would like to give you some further details. On Sunday the 20th of March some customers reported receiving a spam email to email addresses they only use for Play.com. We reacted immediately by informing all our customers of this potential security breach in order for them to take the necessary precautionary steps.
We believe this issue may be related to some irregular activity that was identified in December 2010 at our email service provider, Silverpop. Investigations at the time showed no evidence that any of our customer email addresses had been downloaded. We would like to assure all our customers that the only information communicated to our email service provider was email addresses. Play.com have taken all the necessary steps with Silverpop to ensure a security breach of this nature does not happen again.
We would also like to reassure our customers that all other personal information (i.e. credit cards, addresses, passwords, etc.) are kept in the very secure Play.com environment. Play.com has one of the most stringent internal standards of e-commerce security in the industry. This is audited and tested several times a year by leading internet security companies to ensure this high level of security is maintained. On behalf of Play.com, I would like to once again apologise to our customers for any inconvenience due to a potential increase in spam that may be caused by this issue .
Best regards,
John
John Perkins
CEO
Play.com
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22-03-2011, 22:31
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#15
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Mum 30/09/20 Dad 08/08/24
Join Date: Mar 2004
Location: Galactic Sector ZZ9 Plural Z Alpha, A secret Moonbase (shh don't tell anybody)
Age: 56
Services: 2 x TiVo 360s, SH5. Samsung Galaxy Note 10+ 5G, Ton's of Smart Home stuff, & Cuddy Toy
Posts: 17,243
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Re: Security breach play.com
I got the second email, and OK I was wrong, but better safe than sorry.
---------- Post added at 22:31 ---------- Previous post was at 22:16 ----------
If you get any suspicious emails that appear to come from Play.com
Quote:
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It has also requested that any suspicious messages be forwarded to privacy@play.com.
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I tend to only get 3 emails from them IIRC
1. General promo's
2. Order placed/received
3. Order dispatched.
And I spend a LOT of cash there, and will continue to do so.
__________________
I'm a Trustee & Secretary for a local charity
STAY AT HOME: I found out that mum will never walk again as the coronavirus attacked her nervous system. She died on September 30th.
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