No getting full speeds

[foxy1972]

Got 50meg installed last week and not getting very good speeds up or down any ideas?






http://www.speedtest.net/result/1177747163.png


firewall and flood p are off

[deakin]

Could you run and post the results from here please.

http://www.speedtest.bbmax.co.uk/

With regards to your upload, i'm not 100% sure but i don't think your ubr has been updated to the 5Mb upload speed yet. If this is correct then your current upload is spot on.

[pip08456]

Let's have a look at your upstream and downstream stats as well.

[foxy1972]

cheers


http://www.speedtest.bbmax.co.uk/res...536&v=12247627



thats better

---------- Post added at 15:30 ---------- Previous post was at 15:26 ----------

Startup Procedure ProcedureStatusComment Acquire Downstream Channel307000000 HzLocked Connectivity StateOKOperational Boot StateOKOperational Configuration FileOK SecurityEnabledBPI+
Downstream Channels Lock StatusModulationChannel IDMax Raw Bit RateFrequencyPowerSNRDocsis/EuroDocsis locked LockedQAM2565055616000 Kbits/sec307000000 Hz-7.1 dBmV39.9 dBHybrid LockedQAM2564955616000 Kbits/sec299000000 Hz-7.0 dBmV39.7 dBHybrid LockedQAM2565155616000 Kbits/sec315000000 Hz-7.3 dBmV39.9 dBHybrid LockedQAM2565255616000 Kbits/sec323000000 Hz-7.6 dBmV39.4 dBHybrid UnlockedUnknown00 Ksym/sec0 Hz 0.0 dBmV 0.0 dBUnknown UnlockedUnknown00 Ksym/sec0 Hz 0.0 dBmV 0.0 dBUnknown UnlockedUnknown00 Ksym/sec0 Hz 0.0 dBmV 0.0 dBUnknown UnlockedUnknown00 Ksym/sec0 Hz 0.0 dBmV 0.0 dBUnknown
Upstream Channels Lock StatusModulationChannel IDMax Raw Bit RateFrequencyPower LockedTDMA510240 Kbits/sec25800000 Hz49.4 dBmV UnlockedUnknown00 Ksym/sec0 Hz 0.0 dBmV UnlockedUnknown00 Ksym/sec0 Hz 0.0 dBmV UnlockedUnknown00 Ksym/sec0 Hz 0.0 dBmV
Primary Downstream Service Flow Downstream(0) SFID16866 Max Traffic Rate53000000 bps Max Traffic Burst10000 bytes Mix Traffic Rate0 bps Primary Upstream Service Flow Upstream(0) SFID16865 Max Traffic Rate1750000 bps Max Traffic Burst3044 bytes Mix Traffic Rate0 bps Max Concatenated Burst0 bytes Scheduling TypeBest Effort
Current System Time:Mon Feb 28 15:28:01 2011

[jb66]

Your signals are low, if you have an attenuator on the back of your modem take it off

[pip08456]

OK even though the formatting of you stats was poop the downstream power level is far too low at -7dBmv and you need a tech out to adjust, or if there is a forward path attenuator fitted to the back of the hub take it off.

0800 052 0431.

[foxy1972]

-3.5 dBmV now

[pip08456]

Is that on it's own or have you removed an attenuator?

[foxy1972]

only thing connected is the box with tv and fm on it.

not use to these things lol

[pip08456]

So it is fluctuating on it's own between -7dBmv and -3dBmv?

If so you'll need to get a tech out to track down the problem.

[foxy1972]

yeah, been trying to get a tech out for ages but India or whoever say there is nothing wrong.

[pip08456]

Ring the number I posted earlier to get 50Mb support in the morning. Or try emailing the twitter team.

"We're Sam, Billy, Pete, Asam & Alex, here from 8am-4.15pm (Mon-Fri). Email us at twitter @ virginmedia.co.uk"

[foxy1972]

cheers