30-01-2011, 19:21
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#1
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Inactive
Join Date: Dec 2004
Location: Norwich
Posts: 906
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Transferring Telephone
Don't know if there is any knowledgeable person here, but I just called Virgin to transfer my telephone back to VM and I told 'em i wanted to keep my number. They said they will add the telephone to my package but that I would need to tell Sky I wanted to transfer my number to Virgin as part of the cancellation.
That didn't sound right to me, but fair enough if it is, just wanted to make sure now rather than later.
Any confirmation that CS was correct/incorrect would be appreciated!
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30-01-2011, 20:53
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#2
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cf.mega poster
Join Date: Aug 2009
Posts: 5,386
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Re: Transferring Telephone
You'll need to ask sky for a number porting code to give to virgin
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30-01-2011, 21:02
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#3
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Inactive
Join Date: Dec 2004
Location: Norwich
Posts: 906
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Re: Transferring Telephone
Thanks very much for that, that sounds realistic, I couldn't understand what Sky would do with the information I was transferring to Virgin, I assumed there must be an exchange of something, the CS rep never told me I needed a code!
Thanks again!
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31-01-2011, 07:39
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#4
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Inactive
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Transferring Telephone
You don't need a 'number porting code' to transfer a landline number from one provider to another
That's for mobiles!
---------- Post added at 08:39 ---------- Previous post was at 08:39 ----------
For a landline all you need to do is give your new provider the number you want to keep. They should then do the rest
What you shouldn't do is cancel your Sky account until the port has been arranged - as the line needs to be active to accept the request. Reqesting cancellation yourself stops this happening
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31-01-2011, 19:35
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#5
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cf.mega poster
Join Date: Aug 2009
Posts: 5,386
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Re: Transferring Telephone
What's to stop folk stealing numbers?
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31-01-2011, 23:03
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#6
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Inactive
Join Date: Dec 2004
Location: Norwich
Posts: 906
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Re: Transferring Telephone
Ahh man. So basically I have to call CS back up and ask them again. Typical.
Thanks for the help.
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01-02-2011, 16:16
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#7
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: Transferring Telephone
Quote:
Originally Posted by jb66
What's to stop folk stealing numbers?
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The current user of the number would get a letter from their provider, saying the've had a porting request.
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01-02-2011, 21:50
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#8
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Inactive
Join Date: Dec 2004
Location: Norwich
Posts: 906
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Re: Transferring Telephone
I just called them back yet again and they said you can't number port from Sky to Virgin...
I'm getting slightly frustrated now!
Man I hate calling India.
Is this true?
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01-02-2011, 21:51
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#9
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: Transferring Telephone
Quote:
Originally Posted by Downloads
I just called them back yet again and they said you can't number port from Sky to Virgin...
I'm getting slightly frustrated now!
Man I hate calling India.
Is this true?
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Call tomorrow morning from 0800 onwards the earlier the better to get more sense out of them.
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