SA V+ Died - Excellent Support from VM

[hedgie]

After what I think is three years sterling service my SA V+ has gone.

It has started suffering from the "doing two HD things at once" reboot problem, deleted recordings returning and this week wobbling menus.

Once I got past the Indian call centre the service from VM was nothing short of brilliant. I called on Thursday about lunchtime and as my box was actually running, I fully expected a service call after Christmas.

The Indian agent said he would escalate the issue to 2nd Line. The next I heard was a call saying an engineer would be out today Friday, Christmas eve. The engineer was brilliant, he called fifteen minutes before he arrived and was polite and courteous, a real credit to VM. Even my dog liked him !!

Anyway after a cup of tea a new Samsung box is whirring, quitely away, and yes, I get the comments about the SA being slow now. What amazed me was the comment from the engineer about not many people offering a brew. This is simply second nature to me, and only polite as afar as I am concerned.

So big thumbs up to VM Service Dept.

Happy Christmas to you all.

[carbon60]

My SA box is starting to play up a bit more than normal recently. Sometimes it stops responding to remote control commands and only a reset will fix it.

Good to hear that if it dies I won't have any problems getting it sorted.

Currently trying to clear the hard drive at the moment.